Ephrata Borough Bill Pay

Ephrata Borough Bill Pay: A Guide to Utility Billing Information and Payment Options

Introduction:
Ephrata Borough offers various payment options for residents to pay their utility bills. The Borough’s Utility Billing Information page provides detailed information on payment methods, penalties, and billing processes. This guide will outline the key points from the two links provided, ensuring a smooth and successful bill payment experience for residents.

Utility Billing Information:
The Utility Billing Information page (https://www.ephrataboro.org/2164/Utility-Billing-Information) offers a comprehensive guide to understanding the different components of the utility bill, payment methods, and penalties.

Payment Methods:
The page lists various payment methods, including:

1. Automatic Online Bill Payment: Residents can opt for automatic online bill payment, which allows the Borough to automatically deduct the payment from their bank account on the due date.
2. Automatic Bank Draft (PDF): Residents can download and complete the Automatic Bank Draft form to authorize the Borough to automatically deduct the payment from their bank account on the due date.
3. By Mail: Residents can mail their payments to the Borough’s address: 124 S State Street, Ephrata, PA 17522.
4. In Person or at the Dropbox: Payments can be made in person or dropped off at the dropbox located near the flagpole at Borough Hall, 124 S State Street, Ephrata, PA 17522.
5. Visa, MasterCard, Discover: Residents can pay their bills using Visa, MasterCard, or Discover credit cards.

Penalties:
To avoid penalties on your account, payments must be received in the Borough’s office by 4:30 pm on the due date specified on your bill. A 5% penalty charge will be added to the electric, water, and sewer portion of the bill which is not paid in full. An additional 1% penalty charge will be added for each additional month. A 10% penalty charge will be added to the refuse/recycling portion of the bill which is not paid in full.

Non-Sufficient Funds:
A $35.00 fee will be charged to the account whenever a check is returned to the Borough unpaid by the customer’s financial institution.

Recycling and Refuse:
Residents are billed for recycling and refuse services based on their property type. Recycling charges are billed to all Borough residents who live in a property that includes four or fewer dwelling units. Refuse charges are billed only to customers who choose the Borough’s refuse collection services.

Estimated Bills:
The Borough uses estimated billing during times of inclement weather. The next actual meter reading will correct any over or under estimate.

Application of Payment:
Payments less than the total amount due will be applied to outstanding balances in the following order: delinquent charges, recycling charges, refuse charges, water charges, sewer charges, electric charges.

Disconnection of Services for Nonpayment:
Failure to pay utility bills on time could result in disconnection of services. Payment arrangements can be made prior to disconnection. For more information, residents can call Phone 717-738-9221, Monday through Friday, between 8:00 am and 4:30 pm.

Budget Billing:
The Borough offers a budget billing program to any customer with one year of established clean billing history. The billing option generates a monthly bill for actual electric, water, sewer, refuse, and recycling charges. However, the total due will be a pre-determined monthly average of utility services based on your billing history and will be automatically adjusted twice a year by the Borough’s utility billing software.

To sign up for budget billing, residents can contact a customer service representative at Phone 717-738-9223, Monday through Friday, from 8:00 am to 4:30 pm.

Payment Portal:
The payment portal (https://ephrataboro.merchanttransact.com/) offers a secure and easy-to-use platform for residents to pay their utility bills online. Residents can view their bills, make payments, and manage their account information.

To make a payment,