EPB Bill Pay Login: A Step-by-Step Guide

If you’re an EPB customer looking to pay your bill, you’re in the right place. In this article, we’ll guide you through the process of logging in and making a payment using the EPB website. We’ll also provide you with some helpful tips and answers to frequently asked questions.

Logging in to Your EPB Account

To pay your EPB bill, you’ll need to log in to your account. Here’s how to do it:

1. Go to the EPB website at www.epb.com.
2. Click on the “Sign In” button at the top right corner of the page.
3. Enter your email address or EPB account number in the “Email or Account Number” field.
4. Enter your password in the “Password” field.
5. Click the “Sign In” button.

Once you’ve successfully logged in, you’ll be taken to your EPB account dashboard. From here, you can access your bill and make a payment.

Making a Payment

To make a payment, follow these steps:

1. From your EPB account dashboard, click on the “Billing & Payment” tab.
2. Click on the “Pay Your Bill” button.
3. Select the payment method you prefer. You can choose from options like bank draft, credit/debit card, or online check payment.
4. Enter the amount you want to pay and confirm the payment.
5. Follow the instructions to complete the payment process.

Frequently Asked Questions

Here are some frequently asked questions related to EPB bill pay:

How do I determine how many Solar Share solar panels I will need for a monthly credit to appear on my bill?

To determine how many Solar Share solar panels you’ll need, you’ll need to calculate your average monthly energy use. You can do this by looking at your past energy bills or by using the EPB Energy Audit tool. Once you have your average monthly energy use, you can use the Solar Share calculator to determine the number of solar panels you’ll need.

Can I choose the date of when my bill is due?

Yes, residential customers can choose the date of when their bill is due. You can request to be billed on one of four optional dates each month. To choose a due date that’s right for you, call EPB at 423-648-1372.

How can I avoid paying deposits or late fees?

EPB offers a Pre-Pay Power option that eliminates late fees, reconnect fees, and security deposits. With Pre-Pay Power, you can pay for your energy usage in advance, so you won’t have to worry about late fees or deposits.

Can I get a more detailed bill?

Yes, you can request a more detailed bill that includes a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy. To start receiving detailed bills, call EPB at 423-648-1372.

Can I have a friend or family member receive my bills?

Yes, you can designate a third party to receive your bills. This can be helpful if you’re away from home for an extended period or if you want to make sure your bills are paid on time. To designate a third party, call EPB at 423-648-1372.

Conclusion

Paying your EPB bill is easy and convenient. With the steps outlined in this guide, you can log in to your account and make a payment quickly and securely. If you have any questions or concerns, EPB’s customer service team is always available to help.