Paying Your DEP Bill: A Guide to Understanding Your Options

Introduction

As a resident of New York City, it is important to understand how to pay your DEP bill efficiently and effectively. The New York City Department of Environmental Protection (DEP) provides water and sewer services to residents, and paying your bill on time is crucial to avoid any penalties or fines. In this guide, we will discuss the different methods for paying your DEP bill, as well as provide information on how to understand your bill and what to do if you have a high water bill.

Paying Your DEP Bill Online

One of the easiest ways to pay your DEP bill is online. The DEP offers an online payment system that allows you to pay your bill quickly and efficiently. To make a payment, you will need your account number, which is located on your water and wastewater bill. You can also sign up for a My DEP Account, which allows you to pay your bill online, view your billing history, and track your water usage.

To pay your bill online, follow these steps:

1. Go to the DEP’s website at www.nyc.gov/dep.
2. Click on “Pay My Bills” in the top right corner of the page.
3. Enter your account number and select “Next.”
4. Choose the payment method you prefer (credit/debit card or electronic check).
5. Enter your payment information and confirm your payment.
6. You will receive a confirmation number once your payment has been processed.

Paying Your DEP Bill by Phone

If you prefer not to pay your DEP bill online, you can also pay by phone. The DEP offers a 24-hour automated payment system that allows you to pay your bill quickly and efficiently. To make a payment, call 866-622-8292 and follow the prompts. You will need your account number to make a payment.

Paying Your DEP Bill in Person

You can also pay your DEP bill in person at one of the DEP’s borough offices. You can find the location of your nearest borough office by visiting the DEP’s website. You will need to bring your bill stub and payment (check, money order, or credit card).

Understanding Your DEP Bill

It’s important to understand your DEP bill to avoid any confusion or errors. Here are some key things to look for on your bill:

• Account number: This is the unique number assigned to your account. You will need this number to make a payment.
• Billing period: This is the period of time that your bill covers.
• Water usage: This is the amount of water you have used during the billing period.
• Sewer usage: This is the amount of sewer usage you have used during the billing period.
• Charges: This is the total amount you owe for water and sewer usage.

High Water Bill? Here’s What to Do

If you receive a high water bill, it’s important to investigate why. Here are some possible reasons for a high water bill:

• Leak: You may have a leak in your plumbing system, which can cause a significant increase in your water usage.
• Water-thirsty appliances: Appliances like dishwashers and washing machines can use a lot of water.
• Seasonal changes: Water usage can increase during hot summer months or cold winter months.

If you believe you have a high water bill due to a leak or other issue, here’s what to do:

1. Check for leaks: Inspect your plumbing system for any leaks or water damage.
2. Fix the issue: If you find a leak, repair it as soon as possible.
3. Contact the DEP: If you believe the issue is not due to a leak, contact the DEP to investigate the cause.

Conclusion

Paying your DEP bill is an important part of being a resident of New York City. By understanding your bill and the different payment methods available, you can avoid any penalties or fines. If you have a high water bill, it’s important to investigate the cause and take action to fix the issue. Remember, the DEP is always available to help with any questions or concerns you may have.