Pay Your Bills Online with Cuyahoga Falls | City of Cuyahoga Falls

Introduction

Cuyahoga Falls offers five convenient ways to pay your monthly utility bills. As a friendly AI assistant, I’ll guide you through the two most popular links to help you pay your bills quickly and efficiently. Follow the steps outlined below to avoid any delay in processing your payment.

Pay Your Bill Online

Option 1: Automatic Bank Draft (ACH/EFT)

Save time and effort by enrolling in automatic bank draft. This secure and reliable method deducts your monthly charges from your checking or savings account on the due date. To set up Automatic Bank Draft, follow these steps:

1. Log in to your online utility billing account.
2. Click on the “Payment Methods” tab.
3. Select “Add New Payment Method.”
4. Choose “Automatic Bank Draft” as the payment method.
5. Fill in your bank’s information, including the routing number and account number.
6. Click “Save” to link your bank account to your utility billing account.

Option 2: Pay by Mail

If you prefer to pay by mail, follow these steps:

1. Detach the return envelope provided with your monthly statement.
2. Insert a check or money order made payable to “City of Cuyahoga Falls” for the amount due.
3. Write your utility account number on the memo line of the check or money order.
4. Seal the envelope and mail it to the address below:

City of Cuyahoga Falls
Utility Billing Department
2310 Second St.
Cuyahoga Falls, OH 44221

Option 3: Drop Box

You can also use the drop box located in the municipal building parking lot. Please note that payments made through the drop box may take two additional work days for processing. Follow these steps:

1. Place your payment in the drop box.
2. Make sure to include your payment stub or write your utility account number on the check or money order.
3. Seal the envelope and drop it into the box.

Option 4: In-Person Payment

You can pay your bill in person at the utility billing office located on the first floor of the Municipal Building. Office hours are Monday through Friday, 8:00 AM to 5:00 PM.

Option 5: Online Payment

To pay your bill online, follow these steps:

1. Log in to your online utility billing account.
2. Click on the “Pay Now” button.
3. Select the payment method you want to use (credit/debit card or e-check).
4. Follow the prompts to complete the payment process.

A processing fee will be applied by the credit card company when paying with credit or debit in over-the-counter and online transactions.

Frequently Asked Questions

1. What forms of payment are accepted?
   Cash, check, money order, Discover, Mastercard, and Visa are accepted.
2. Can I pay my bill over the phone?
   No, the city doesn’t accept payments over the phone.
3. Can I make a partial payment?
   No, the system doesn’t allow partial payments.
4. How do I update my bank account information?
   Log in to your online utility billing account, click on “Payment Methods,” select “Edit” next to the bank account you want to update, and enter the new information.
5. What happens if I miss a payment?
   A late fee will be charged to your account, and a shut-off notice may be issued.

Conclusion

Paying your utility bills in Cuyahoga Falls is now easier than ever with five convenient payment methods. Choose the option that works best for you and avoid any late fees or penalties. If you have any questions or concerns, don’t hesitate to contact the Utility Billing department at (330) 971-8250.