CNA Bill Pay: A Guide to Making Payments Online

Are you looking for a convenient way to pay your CNA insurance bills? Look no further! CNA now offers customers a better way to pay their premiums online through its enhanced bill pay web portal. In this guide, we will walk you through the steps to make a one-time online payment, sign up for autopay, schedule an online payment in the future, and more.

CNA’s Enhanced Bill Pay Web Portal

The new bill pay web portal addresses requests from agents and customers who have been asking for an easier way to do business with CNA. With the portal, you can make a one-time online payment, sign up for autopay, schedule an online payment in the future, and make payments 24/7 from any device.

To access the portal, simply visit www.cna.com/web/guest/cna/sp/direct-bill2 and follow the prompts.

Small Business Direct Bill Customers

Small Business direct bill customers can pay premiums online by credit card or electronic funds transfer (EFT) at their convenience, 24 hours a day. One-time and recurring online credit card payments will be accepted for Small Business direct bill customers whose accounts meet the following criteria:

• Direct bill accounts only
• A premium limit capped at $5,000 per transaction, and a total account balance of $25,000 or less (re-occurring)
• EFT can be used to make a one-time payment or recurring payments

Middle Market and Specialty Customers

Middle Market and Specialty customers are able to make one-time payments or recurring payments via EFT.

To make a payment, simply visit paymybill.cna.com/dbeftonline-webapp/oneTimePayBillOnly/onLoad and follow the prompts.

Benefits of Online Bill Pay

The bill pay web portal offers several benefits to customers, including:

• Convenience: Make payments 24/7 from any device.
• Time-saving: No need to mail checks or make phone calls.
• Secure: Payments are processed securely online.
• Flexible: Choose to make a one-time payment or set up recurring payments.
• Easy to use: Simple and intuitive interface makes it easy to navigate.

Update Your Records

Customers who prefer to mail payments via check, please make note of our new lockbox address, effective 1/1/2020:

CNA INSURANCE
PO BOX 74007619
CHICAGO IL 60674-7619

Please update your records to reflect the above address to avoid potential late fees or cancellation activity.

Conclusion

CNA’s enhanced bill pay web portal offers customers a convenient and secure way to make payments online. With the ability to make one-time payments, set up recurring payments, and access the portal 24/7, customers can manage their payments easily and efficiently. Update your records with our new lockbox address and start making payments online today!

FAQs

1. Is there a fee for using the bill pay web portal?
   No, there is no fee for using the bill pay web portal.
2. Can I make a payment over the phone?
   No, payments must be made online through the bill pay web portal.
3. Can I set up recurring payments?
   Yes, you can set up recurring payments through the bill pay web portal.
4. How do I access the bill pay web portal?
   Simply visit www.cna.com/web/guest/cna/sp/direct-bill2 and follow the prompts.
5. Is the bill pay web portal secure?
   Yes, payments are processed securely online.
6. Can I use a credit card to make a payment?