Pay Your Utility Bill Online | Victorville, CA

Welcome to the City of Victorville’s online utility billing portal! This portal allows you to view, manage, and pay your utility bills quickly and easily. In this guide, we will walk you through the steps to create a Community Access account, link your utility accounts, and make payments.

Step 1: Create a Community Access Account

To get started, click on the “Sign Up” button at the bottom of the page. You will need to provide your email address, name, phone number (optional), and a strong password. Once you have entered all the required information, click “Sign Up” to create your account.

[INST: What if I didn’t receive a verification code?] If you did not receive a verification code through your email, view our Troubleshooting Guide.

Step 2: Link Your Utility Accounts

Once you have created your Community Access account, sign in and click on the “Link Utility Accounts” button. You will need to enter your utility account information to link your accounts.

[INST: What information do I need to link my accounts?] To link your utility accounts, you will need to provide the following information:

• Electric Account Number: This can be found on your electric bill statement.
• Gas Account Number: This can be found on your gas bill statement.
• Water & Sanitation Account Number: This can be found on your water and sanitation bill statement.

Step 3: View and Pay Your Bills

Once you have linked your utility accounts, you can view and pay your bills online. You can also set up automatic payments to ensure that your bills are paid on time.

[INST: Can I view my bill online?] Yes, you can view your utility bills online by logging into your Community Access account. Once you have signed in, click on the “View Bills” button to view your current and past bills.

[INST: How do I make a payment?] To make a payment, log in to your Community Access account and click on the “Pay Now” button. You can choose to pay by credit/debit card or e-check. Follow the prompts to enter your payment information and complete the payment process.

Tips and Reminders

• Make sure to keep your account information up to date to ensure that you can access your bills and make payments easily.
• Set up automatic payments to avoid late fees and penalties.
• Keep your login information secure and do not share it with anyone.

Conclusion

Paying your utility bills online is easy and convenient with the City of Victorville’s online billing portal. By following the steps outlined in this guide, you can create a Community Access account, link your utility accounts, and make payments quickly and securely. If you have any questions or concerns, contact the City of Victorville’s customer service department for assistance.