City of Surprise Bill Pay: A Comprehensive Guide

Introduction

Welcome to the City of Surprise bill pay guide! This guide aims to provide you with a comprehensive understanding of how to pay your bills online, using the City of Surprise’s official website. We will cover the two most important links you’ll need to know to make bill payments, which are the Payment Portal and Utility Billing Rates pages. By the end of this guide, you’ll be able to confidently make payments online, without any confusion or frustration.

Payment Portal

The Payment Portal is the page where you can make payments for various bills, such as utility bills, parking citations, and court fines. Here’s how to access and use the portal:

1. Go to the City of Surprise website: https://surpriseaz.gov/
2. Click on the “Residents” tab at the top menu.
3. Select “Pay Bills” from the drop-down menu.
4. You will be redirected to the Payment Portal page.
5. Choose the type of bill you want to pay from the drop-down menu.
6. Enter your account number and click “Next.”
7. Review your account information and click “Make a Payment.”
8. Choose your preferred payment method (credit/debit card or e-check).
9. Enter your payment information and click “Submit.”
10. Print or save your receipt for future reference.

Utility Billing Rates

Before making a payment, it’s essential to understand the rates and fees associated with your utility bills. The Utility Billing Rates page provides you with all the information you need to know about the City of Surprise’s utility billing rates. Here’s how to access the page:

1. Go to the City of Surprise website: https://surpriseaz.gov/
2. Click on the “Residents” tab at the top menu.
3. Select “Utility Billing” from the drop-down menu.
4. Click on “Utility Billing Rates” from the left-hand menu.
5. You will see a list of all the utility billing rates for the City of Surprise.
6. Look for the rate that applies to your utility bill.
7. Take note of the rate and any additional fees associated with your bill.

Tips and Reminders

• Make sure to have your account number ready when making a payment.
• Payments made after 5:00 PM Mountain Time will be processed the next business day.
• A convenience fee of 2.7% will be applied to credit/debit card payments.
• E-check payments are free of charge.
• You can also make payments through the Surprise mobile app, available for both iOS and Android devices.
• If you have any questions or concerns, you can contact the City of Surprise’s Customer Service department at (623) 222-1000.

Conclusion

Paying bills online can be a straightforward process, and the City of Surprise’s website makes it easy for residents to do so. By following the steps outlined in this guide, you’ll be able to make payments quickly and efficiently. Remember to take note of the utility billing rates and fees associated with your bill, and don’t hesitate to contact Customer Service if you have any questions or concerns. Happy paying!