If you’re a resident of the City of Salisbury, Maryland, you may be wondering how to pay your bills online. Look no further! This guide will walk you through the process of paying your bills using the City’s online payment system.

First, let’s start with the basics. The City of Salisbury uses a new online payment provider called Paymentus. This system allows you to pay your bills online or over the phone with an automated phone system. You can access the payment system by visiting the City’s website and clicking on the “Pay a Bill” tab.

Paying Online

To pay your bill online, follow these steps:

1. Go to the City of Salisbury’s website and click on the “Pay a Bill” tab.
2. Select the type of bill you want to pay. You can choose from utility bills, tax bills, and other fees.
3. Enter your account number and the amount you want to pay.
4. Choose your payment method. You can use a credit card or ACH (checking account number).
5. Enter your payment information. If you’re using a credit card, you’ll need to enter your card number, expiration date, and security code. If you’re using ACH, you’ll need to enter your checking account number and routing number.
6. Review your information and confirm your payment.

That’s it! You’ll receive a confirmation email once your payment has been processed.

Paying Over the Phone

If you prefer to pay over the phone, you can use the City’s automated phone system. Here’s how:

1. Call the City’s payment hotline at 1-(888)-250-1639.
2. Follow the prompts to enter your account number and the amount you want to pay.
3. Choose your payment method. You can use a credit card or ACH (checking account number).
4. Enter your payment information. If you’re using a credit card, you’ll need to enter your card number, expiration date, and security code. If you’re using ACH, you’ll need to enter your checking account number and routing number.
5. Review your information and confirm your payment.

Again, you’ll receive a confirmation email once your payment has been processed.

Convenience Fees

The City of Salisbury does charge convenience fees for some payments. Here’s what you need to know:

• Utility payments: There is no convenience fee for utility payments, regardless of payment type (credit card or ACH/eChecks).
• eChecks: There is no convenience fee for any online payment (utility, tax, or fees) made using eChecks. However, returned checks will result in a NSF/chargeback of $40.00.
• Credit Cards: A convenience fee of 2.4% will be added to each credit card payment for non-utility accounts.

Troubleshooting

If you encounter any issues while paying your bill, you can contact the City’s Finance department for assistance. You can reach them by phone at (410) 548-3130 or by email at [email protected].

Conclusion

Paying bills in the City of Salisbury is now easier than ever thanks to the new online payment system. Whether you choose to pay online or over the phone, the process is quick and convenient. Just remember to have your account number and payment information handy, and you’ll be all set. Happy paying!