E-Check/ACH – Pay your utility bill – up to $10,000 – with your checking account. There is a $0.89 service fee for all E-Check/ACH payments. Debit/Credit cards
Billing & Payments
The City of Fresno offers various ways to pay your utility bills, making it convenient for residents to settle their bills on time. In this guide, we will discuss the two main links provided by the City of Fresno for bill payments and the different payment methods available.
Billing & Payments https://www.fresno.gov/finance/utilities-billing-and-collection/billing-payments/
The first link takes you to the City of Fresno’s Utilities Billing & Collection page, where you can find information on various payment methods. Here are the payment options available:
- E-Check/ACH: You can pay your utility bill online using your checking account. There is a $0.89 service fee for all E-Check/ACH payments.
- Debit/Credit cards: You can pay up to $5,000 per transaction using your debit or credit card. There is a 2.3% service fee for all debit/credit card transactions.
- Autopay: You can establish a recurring monthly payment using your major credit/debit card (Visa, MasterCard, American Express, Discover) or bank account routing number. There is a 2.3% service fee for all debit/credit card transactions.
- Text to Pay: You can pay your bill by replying to your text bill for the full amount owing on your account. You can choose to pay the bill immediately or select an upcoming date if that works better for you.
- Pay by Mail: You can mail your payment to the City of Fresno’s Utilities Billing and Collection Division.
- Pay in Person: You can pay your bill in person at Fresno City Hall.
Understanding Your Bill https://www.fresno.gov/finance/utilities-billing-and-collection/understanding-your-bill/
The second link takes you to the City of Fresno’s Utilities Billing & Collection page, where you can find information on understanding your bill. Here are some key points to note:
- Solid Waste: Solid waste service is billed at a flat rate depending on the size and quantity of containers utilized by a property.
- Sewer: Sewer service is billed at a flat rate for residential properties based on the number of units, while commercial and industrial properties are billed based on loading and consumption/usage.
- Community Sanitation: Community sanitation service is billed at a flat rate citywide.
- Water: Water service is billed in two parts: a flat rate service charge based on meter size, and a quantity charge based on consumption (the amount of water used).
All utility rates and fees can be found in the City of Fresno’s Master Fee Schedule.
Water Customer Tools https://www.fresno.gov/finance/utilities-billing-and-collection/water-customer-tools/
The City of Fresno offers customers the opportunity to monitor their water usage with the EyeOnWater tool. Signing up is quick and easy. You can also use the WaterWeb Customer Portal to access your records of water conservation incidents and fines or request an exemption from the Outdoor Water Use Schedule.
Billing Cycles https://www.fresno.gov/finance/utilities-billing-and-collection/billing-cycles/
The City of Fresno bills customers on a monthly cycle. Customer billing is divided into 28 geographic billing cycles in a single month, totaling approximately 5,000 customers billed each cycle. Customers will continue to be billed until closing an account, even if water is shut off for non-payment.
Discount Rates – Solid Waste & Sewer https://www.fresno.gov/finance/utilities-billing-and-collection/discount-rates/
Solid Waste Low-Income Senior Citizen Rate: Senior citizens (62 years or older) meeting all of the conditions listed below qualify for a discounted rate (14% discount) for solid waste services:
- Solid waste utility service must be in
Other Resources :
Utilities Billing and Collection
E-Check/ACH – Pay your utility bill – up to $10,000 – with your checking account. There is a $0.89 service fee for all E-Check/ACH payments. Debit/Credit cards