BTES Bill Pay: A Guide to Making Payments Online, by Phone, or In-Person

As a customer of Bristol Tennessee Essential Services (BTES), paying your bills on time is important to ensure uninterrupted service. BTES offers several convenient ways to pay your bill, including online, by phone, and in-person. This guide will walk you through the different payment options available to you.

Online Payment Options

BTES offers an online payment portal where you can pay your bills securely using a credit/debit card or e-check. Here are the steps to follow:

1. Go to the BTES website at www.btes.net and click on the “Customer Portal” link at the top right corner of the page.
2. Log in to your account using your username and password. If you don’t have a username and password, you can create a new user account by clicking on the “Create New User” link.
3. Once you’re logged in, click on the “Billing” tab and then select “Payment Options” from the drop-down menu.
4. Choose the payment method you prefer, either credit/debit card or e-check.
5. Enter your payment information and follow the instructions to complete the payment process.

Phone Payment Options

If you prefer to pay your bill by phone, you can call BTES’s automated payment line at 423-574-1729. The system will guide you through the steps to make a payment using your credit/debit card or e-check. A convenience fee of $1 will be charged for all check-by-phone transactions.

In-Person Payment Options

You can also pay your bill in person at BTES’s office located at 2470 Volunteer Parkway, Bristol, TN 37620. The office is open from 8:30 a.m. to 5 p.m. Monday through Friday. You can pay by cash, check, or money order.

Other Payment Options

BTES also offers other payment options, including:

1. Bank Draft: You can set up an automatic bank draft so that your bill is paid on time every month. To do this, you’ll need to complete the bank draft form, which is available on the BTES website or at the BTES office.
2. Drop Boxes: BTES has three drop boxes located in Bristol where you can deposit your payment. Two are located at the BTES office, and one is located in downtown Bristol next to the courthouse.
3. CheckOut: You can pay your bill with cash at participating retailers using the CheckOut service. CheckOut lets you pay your bill with cash at locations with extended hours such as Dollar General and CVS Pharmacy, and the payment applies to your account immediately!
4. Online Using an E-Check: You can pay your bill online using an e-check. You’ll need your account number and password and the information imprinted on your check. The system will guide you through the steps. A fee of $1.00 will be charged for each transaction.
5. Online with Credit/Debit Card: Payments can be made online using a debit or credit card. A convenience fee of 2.45 percent will be charged for each transaction.
6. By Mail: You can mail your payment to BTES at PO Box 549, Bristol, TN 37621.

Conclusion

Paying your BTES bill is easy and convenient with the various payment options available. You can choose the method that suits you best, whether it’s online, by phone, or in-person. If you have any questions or concerns about your bill or payment options, you can contact BTES’s customer service department at (423) 968-1526 or email them at [email protected].