Paying Your Board of Water Supply Bill: A Guide

Introduction

As a resident of Honolulu, it’s important to stay on top of your Board of Water Supply (BWS) bill payments to ensure continuous water service. In this guide, we’ll provide you with step-by-step instructions on how to pay your BWS bill online, by mail, or in person. We’ll also cover payment arrangements, billing disputes, and what to do if you’re having trouble paying your bill on time.

Online Payment

The easiest and most convenient way to pay your BWS bill is through their online payment portal. To get started, follow these steps:

1. Go to the BWS website at www.boardofwatersupply.com and click on “Payment Options” in the menu.
2. Click on “Online Payment” and follow the prompts to log in to your account.
3. Enter your BWS account number, which can be found on your bill, and click “Next.”
4. Choose your preferred payment method: Visa, MasterCard, Discover Card, or e-check.
5. Enter your payment information and confirm your payment.
6. Print or save your receipt for your records.

Mail Payment

If you prefer to pay your bill by mail, send your check or money order, along with the payment coupon, to the following address:

Board of Water Supply
P.O. Box 135037
Honolulu, Hawaii 96801-5037

Make sure to include your BWS account number on your check or money order. Allow 5-7 business days for processing.

In-Person Payment

You can also pay your BWS bill in person at the following locations:

• Board of Water Supply
  630 South Beretania Street
  Honolulu, Hawaii 96843

• Satellite City Halls: Locations & Hours

Bring your BWS bill and payment in the form of a check or money order. No cash payments will be accepted.

Payment Arrangements

If you’re having trouble paying your BWS bill on time, you can set up a payment arrangement. Follow these steps:

1. Go to the BWS website at www.boardofwatersupply.com and click on “Payment Options” in the menu.
2. Click on “Payment Arrangements” and follow the prompts to log in to your account.
3. Choose your preferred payment method: Visa, MasterCard, Discover Card, or e-check.
4. Enter your payment information and confirm your payment.
5. Print or save your receipt for your records.

Billing Disputes

If you believe there’s an error on your BWS bill, you can dispute the charge. Follow these steps:

1. Go to the BWS website at www.boardofwatersupply.com and click on “Payment Options” in the menu.
2. Click on “Billing Disputes” and follow the prompts to log in to your account.
3. Enter your BWS account number and the reason for your dispute.
4. Click “Submit” and wait for a response from the BWS.

Conclusion

Paying your Board of Water Supply bill is easy and convenient, whether you choose to pay online, by mail, or in person. If you have any questions or concerns, don’t hesitate to contact the BWS. Remember, it’s important to stay on top of your payments to ensure continuous water service.