Baystate Bill Pay: A Guide to Making Payments

If you’re looking to make a payment for your Baystate Health medical bills, you’re in the right place. In this guide, we’ll walk you through the steps to make payments online, over the phone, or in person. We’ll also cover frequently asked questions and provide you with useful information to help you resolve any billing issues you may have.

Making Payments Online

Baystate Health offers an easy and secure way to pay your bills online. You can pay multiple accounts for multiple Baystate Health organizations with one transaction. To get started, follow these steps:

1. Go to Baystate Health’s Pay Your Bill page.
2. Select the type of bill you want to pay: Baystate Medical Center, Baystate Medical Practices, Baystate Franklin Medical Center, Baystate Mary Lane Hospital, Baystate Noble Hospital, or Baystate Reference Labs.
3. Log in to your account or create a new one if you don’t already have one.
4. Enter your payment information and confirm your payment.

Making Payments Over the Phone

If you prefer to pay over the phone, you can call Baystate Health’s patient billing services at 413-794-9999 or toll-free at 877-461-1931. Have your account number and payment information ready.

Making Payments In Person

You can also make payments in person at any Baystate Health facility. Here are the locations and hours for each facility:

• Baystate Medical Center: 759 Chestnut Street, Springfield, MA 01199. 3rd Floor in Daly Building. Hours: 9 am – 4 pm, Monday – Friday.
• Baystate Franklin Medical Center: 164 High Street, Greenfield, MA 01301. Patient Registration. Hours: 8:30 am – 4:00 pm, Monday – Friday.
• Baystate Mary Lane Outpatient Center: 85 South Street, Ware, MA 01082. Patient Registration. Hours: 6:30 am – 3 pm, Monday – Friday.
• Baystate Noble Hospital: 115 West Silver Street, Westfield, MA 01085. Customer Service, Main Floor. Hours: 9 am – 4 pm, Monday – Friday.
• Baystate Wing Hospital: 40 Wright Street, Palmer, MA 01069. Hours: 8:30 am – 3:30 pm, Monday – Friday.

Frequently Asked Questions

Here are some frequently asked questions related to billing and payments:

• How do I request an itemized bill?
  • Call Patient Billing Services at 413-794-9999 or 877-461-1931.
• Why did I receive several bills for one visit?
  • You may receive separate bills for different services, such as facility charges, physician charges, and laboratory or radiology charges.
• How can I get a list of payments for tax purposes?
  • Call our representatives at 413-794-9999 or toll-free at 877-461-1931 for hospital bills. For Baystate Medical Practices physician bills, call 413-794-5700 or toll-free at 800-436-6865.
• What services are covered under Free Care (Health Safety Net)?
  • Medically necessary services are covered. Contact MassHealth at 800-332-5545 to speak with a Free Care Specialist for specific questions.
• Can I estimate my fees before an appointment?
  • Yes, you can estimate most fees in advance of services through Baystate Health’s Price Estimate Tool. If you have any questions, contact us Monday – Friday from 8 am – 4 pm at 413-794-9999 or toll-free at 877-461-1931.

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