Introduction to AEP Bill Pay

Are you looking for a convenient and hassle-free way to pay your AEP bill? Look no further! In this article, we will provide you with all the information you need to know about AEP bill pay, including various payment options, contact details, and other important information. So let’s get started!

AEP Bill Pay Options

AEP offers several convenient options for paying your bill. Whether you prefer to pay online, by phone, or through other methods, AEP has got you covered. Here are some of the payment options available:

1. Pay Online: AEP provides an easy and secure online payment portal where you can pay your bill using your bank account or credit/debit card. Simply visit the AEP website and log in to your account to make a payment [1].

2. Pay By Phone: If you prefer to pay over the phone, AEP offers a Pay By Phone service through BillMatrix. Simply call 800.611.0964 and follow the prompts to make a payment. Please note that a service fee may apply for this option [1].

3. Pay By Mail: You can also choose to pay your bill by mail. Simply send your payment along with the remittance slip to the address provided on your bill. Make sure to allow sufficient time for your payment to reach AEP before the due date [1].

4. Automatic Payments: To make your bill payment process even more convenient, you can set up automatic payments. With this option, your bill amount will be automatically deducted from your chosen payment method on the due date [1].

Contact Information

If you have any questions or need assistance with your bill payment, AEP provides various contact options. Here are the contact details:

• Phone Number: For general inquiries or assistance with bill payment, you can contact AEP’s customer service at 800.611.0964 [1].

• Email: If you prefer to communicate via email, you can reach out to AEP’s customer service team at [email protected] [2].

• Address: If you need to send any correspondence or documents to AEP, you can use the following address:

  American Electric Power
  1 Riverside Plaza
  Columbus, OH 43215 [2].

Late Payments and Payment Extensions

Life happens, and sometimes we may find ourselves unable to make our bill payment on time. If you are facing difficulties in paying your AEP bill by the due date, it’s important to reach out to AEP as soon as possible to discuss your situation. They may be able to offer payment extensions or work out a payment plan that suits your needs [3].

Additional Information

Here are some additional pieces of information that may be helpful:

• BillMatrix Details: If you choose to pay your bill by phone through BillMatrix, please note that a service fee will be charged. The fee for residential accounts is $1.85, while non-residential accounts are charged a fee of 2.95% [1].

• Confirmation of Payment: When you make a payment, you will receive a confirmation code as proof of payment. AEP Ohio will be immediately notified of your payment through an electronic memo posting to your electric account [1].

• Posting Schedules: Payments received prior to 4:00 p.m. EST will be posted to your account that evening. Payments made after 4:00 p.m. EST, on a weekend, or on a holiday will be posted on the next AEP Ohio business day. Please note that posting schedules may vary on holidays [1].

Remember, it’s always a good idea to review your bill carefully and reach out to AEP if you have any questions or concerns about your payment.

Learn more:

1. Pay By Phone
2. AEP.com
3. Frequently Asked Questions | AEP Accounts Payable