How to Pay Your City of Dallas Water Bill

Learn how to pay your water bill online, by mail, by phone or at a pay station in the City of Dallas. Find out the benefits of AutoPay, conservation tips and payment options for past …

Are you a resident of Dallas looking for a convenient way to pay your water bill? Look no further! In this article, we will guide you through the process of paying your City of Dallas water bill and provide you with all the necessary information you need. Let’s get started!

Introduction to City of Dallas Water Bill Payment

The City of Dallas offers various payment options to make it easy for residents to pay their water bills. Whether you prefer online payments, mail, phone, or in-person payments, there is a method that suits your needs. By promptly paying your water bill, you can ensure uninterrupted water service and avoid late fees or disconnection.

Online Payment Option

One of the most convenient ways to pay your City of Dallas water bill is through the City of Dallas ePay website [1]. By enrolling in this service, you can pay your bill online each month. Payments made online will be posted to your account within 2 business days. Additionally, you can view your bills online for up to 13 months. Best of all, there is no charge for this service.

Other Payment Options

If you prefer alternative payment methods, the City of Dallas offers several options:

1. AutoPay: Set up an automatic debit from your checking, savings, or credit card account. The charges will be debited from your account and credited to your water bill each month on the due date. To initiate AutoPay, visit the City of Dallas ePay site [1].

2. By Mail: Enclose the bottom portion of your statement with your payment in the return envelope provided. Do not mail cash; use a check or money order when paying by mail. Send your payment to the following address:
   City of Dallas
   P.O. Box 075277
   Dallas, TX 75277-1000

3. By Phone: Pay your bill by phone using the automated telephone system at (214) 651-1441. This option is available 24 hours a day, 7 days a week [1].

4. At an Authorized Pay Station: Current bills can be paid at any authorized pay station. Contact (214) 651-1441 for a list of the pay stations nearest you [1].

5. Night Deposit Box: If you prefer to make a payment in person, a night deposit box is located at Dallas City Hall on Marilla Street between Ervay and Akard [1].

Additional Information

Here are some additional details that may be helpful:

• Late Payments: If your bill is not paid before the next billing date, the past due amount will appear on the next bill. If the past due bill becomes delinquent, a termination notice will be mailed. If you receive a termination notice, it is too late to mail your payment. Please pay using an alternate method or contact customer service for payment verification and cancellation of disconnection [1].

• Payment Plan Assistance: The City of Dallas understands that financial emergencies can arise unexpectedly. If you need assistance with setting up a payment plan that fits your budget, you can reach out to the City of Dallas Water Utilities customer service by email, phone, in person, or online. Visit the City of Dallas website for more information [1].

Contact Information

If you have any questions or need further assistance, you can contact City of Dallas Water Utilities customer service:

• Phone: (214) 651-1441
• Email: [email protected]
• In Person: City Hall, 1500 Marilla Street, 2DS, Dallas, TX
• Online: Dallas 3-1-1 Service Request for Payment Plan

Sources

• [1] City of Dallas Water Utilities: How to Pay Water Bill

Learn more:

1. How to Pay Water Bill
2. Online Payment FAQs
3. Dallas ​Water Utilities​