LUS Bill Pay: Convenient Options for Easy Payment

Have your utility bill paid automatically from your checking/savings account or by debit/credit card. Enroll or manage your auto-pay through your LUS MyAccount. See more

To pay your LUS bill online click here. (Online bill pay is unavailable from 2:00 a.m. to 4:00 a.m. daily for system maintenance.) See more

Call (337) 291-8280 to pay your bill by debit or credit card 24/7! Payments are posted to your account in real-time. See more

Bring in your payment to one of our two Customer Service Centers in Lafayette: • 2701 Moss St. (map) • 1875 W. Pinhook Rd., Suite B (map) Hours: 8 a.m. to 5 … See more

BILL PAYMENT | Lafayette Utilities System – LUS

https://www.lus.org/bill-payment/

Are you looking for a hassle-free way to pay your LUS bill? Look no further! In this article, we will guide you through the various payment options offered by Lafayette Utilities System (LUS) and provide you with all the necessary information to make your bill payment experience smooth and convenient.

Introduction to LUS Bill Pay

Lafayette Utilities System (LUS) is committed to providing reliable utility services to the residents of Lafayette. As part of their commitment to customer satisfaction, LUS offers multiple payment options to make it easier for customers to pay their bills on time.

Online Bill Payment

One of the most convenient ways to pay your LUS bill is through their online bill payment system [1]. By visiting their website, you can easily make payments using your debit or credit card. Please note that online bill pay is unavailable from 2:00 a.m. to 4:00 a.m. daily for system maintenance.

Phone Payments

If you prefer to pay your bill over the phone, LUS provides a 24/7 phone payment service [1]. Simply call (337) 291-8280 and follow the prompts to pay your bill using your debit or credit card. Payments made through this method are posted to your account in real-time.

Autopay or Credit Card Draft

To ensure that your utility bill is paid on time every month without any hassle, LUS offers an autopay or credit card draft option [1]. You can enroll or manage your auto-pay through your LUS MyAccount. This convenient feature allows your utility bill to be automatically deducted from your checking/savings account or charged to your debit/credit card.

Walk-In Payment

For those who prefer to make payments in person, LUS has two Customer Service Centers in Lafayette where you can bring your payment [1]. The addresses are as follows:

  • 2701 Moss St.
  • 1875 W. Pinhook Rd., Suite B

The Customer Service Centers are open from 8 a.m. to 5 p.m., Monday to Friday (excluding holidays).

Drive-Thru Window

If you’re looking for a quick and convenient way to make your payment, LUS also offers a drive-thru window service [1]. The drive-thru window is located at 2701 Moss St. and is open from 8 a.m. to 7 p.m., Monday to Friday (excluding holidays).

Paperless Billing

LUS also provides a paperless billing option for customers who prefer to receive their bills electronically [2]. By enrolling in paperless billing, you can have your bill delivered directly to your email, eliminating the need for paper bills. To enroll in paperless billing, follow these simple steps:

  1. Log in to your LUS My Account or register if you haven’t already.
  2. Click on “User Profile” and verify that your email address is correct.
  3. Go to “My Account Profile” and click on “Manage Paperless Billing.”
  4. Check the box that says “Enroll in Paperless Billing” and save your changes.

Please note that once you enroll in paperless billing, you will no longer receive paper bills in the mail. It is important to keep your email address updated in your My Account profile.

Additional Information

Here are some additional sections that may be helpful for LUS bill payment:

  • Payment Options: LUS accepts payments online, over the phone, in person, and through autopay or credit card draft.
  • Phone Number: For phone payments or general inquiries, you can reach LUS at (337) 291-8280.
  • Address: LUS has two Customer Service Centers located at 2701 Moss St. and 1875 W. Pinhook Rd., Suite B.
  • Late Payments: To avoid late fees, make sure to pay your LUS bill on time. Late payment fees may apply.
  • Payment Extensions: If you need additional time to pay your bill, contact LUS Customer Service to inquire about payment extensions.

With these convenient payment options and helpful information, paying your LUS bill has never been easier!


Learn more:

  1. BILL PAYMENT | Lafayette Utilities System
  2. PAPERLESS BILLING | Lafayette Utilities System

FAQ

How do I pay my lus bill online?

To pay your LUS bill online click here. (Online bill pay is unavailable from 2:00 a.m. to 4:00 a.m. daily for system maintenance.) Call (337) 291-8280 to pay your bill by debit or credit card 24/7! Payments are posted to your account in real-time. Have your utility bill paid automatically from your checking/savings account or by debit/credit card.

How do I contact lus customer service?

In case of errors or questions about your LUS “My Account” transactions, you should contact LUS Customer Service at (337) 291-8280 or 1-800-935-2LUS (from outside Lafayette). In the event of a dispute regarding the Service, you agree to resolve the dispute in accordance with the terms of this Agreement.

Is lus a reliable power provider?

Recognized as Reliable Public Power Provider by the American Public Power Association, LUS customers experience shorter and fewer outages than any other community in Louisiana. LUS operates the T.J. Labbe and Hargis-Hebert Electric Generating Stations in Lafayette along with ownership interest in the Rodemacher Generating Station in Boyce, LA.

MY ACCOUNT FAQ | Lafayette Utilities System – LUS

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