Naperville Bill Pay

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Naperville offers two free and convenient options to pay your utility bills online, 24 hours a day, seven days a week.

eBill Online Payment

Paying Bills in Naperville: A Guide to eBill Online Payment

Introduction:
Welcome to the City of Naperville’s eBill Online Payment system! This guide will walk you through the process of paying your utility bills online, 24/7, using our secure and convenient platform.

Step 1: Choosing the Right Option
The City of Naperville offers two free and convenient options to pay your utility bills online: eBill and One-Time Payment.

eBill:
eBill is a free, electronic billing service that allows residents to view and pay utility bills online, 24/7. To enroll in eBill, you will need to provide your utility account number and email address. Once enrolled, you can view your bill, make payments, and manage your account settings.

One-Time Payment:
One-Time Payment is a convenient option that allows you to make a single payment online, without linking your bank account to your utility bill account. You will still receive a paper bill through regular mail, but can opt to pay a single bill or all of them online, one at a time, without committing to eBill.

Step 2: Making a Payment
To make a payment using eBill or One-Time Payment, follow these steps:

  1. Go to the City of Naperville’s website and click on “Government” in the main menu.
  2. Select “City Finances” from the drop-down menu.
  3. Click on “Payment Options” and choose either “eBill Online Payment” or “One-Time Payment.”
  4. If you choose eBill, log in to your account using your email address and password. If you choose One-Time Payment, click on “Make a one-time payment” and follow the prompts.
  5. Enter your payment information and confirm your payment.

Step 3: Troubleshooting and Additional Information
If you encounter any issues while making a payment, please refer to the FAQs section on the City of Naperville’s website or contact the Finance Department at (630) 420-6059 for assistance.

For more information about restoring your utilities, contact the Finance Department at (630) 420-6059.

Conclusion:
That’s it! You have successfully made a payment using the City of Naperville’s eBill Online Payment system. Remember, you can make payments 24/7, and you have the option to choose between eBill and One-Time Payment. If you have any questions or concerns, don’t hesitate to contact the Finance Department for assistance.

FAQ

How do I pay my electric bill in Naperville IL?

Payment Options Payments may be mailed to the Finance Department, 400 S. Eagle Street, Naperville, IL 60540-5279. Utility payments may be made by phone with a credit card by calling (877) 831-6386, which is available 24/7.

What is the phone number for Naperville Ebill?

If you prefer to call, a customer service representative can be reached during business hours by dialing (630) 420-6059.

What is budget billing Naperville?

With budget billing, you can plan on paying the same amount for your utility service every month with an annual settle-up review. Budget billing is based on the average utility bill for the previous year. If your utility charges should increase during the current year, the budget amount would be increased.

What is the phone number for Naperville City?

Naperville’s Customer Care Center is available 24 hours a day, seven days a week, and should be contacted for electric outages or other related emergencies at (630) 420-6187 or TDD (630) 305-5205. FOR POLICE, FIRE AND AMBULANCE EMERGENCIES, CALL 911.

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Naperville offers two free and convenient options to pay your utility bills online, 24 hours a day, seven days a week.

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