Paying Your ComEd Bill: A Step-by-Step Guide

As a ComEd customer, you have several options for paying your bill. In this guide, we will walk you through the process of paying your bill using the ComEd website and mobile app. We will also provide you with troubleshooting tips and information on how to set up automatic payments.

Paying Your Bill Online

To pay your bill online, follow these steps:

1. Go to the ComEd website at www.comed.com and log in to your account.
2. Click on the “My Account” tab at the top of the page.
3. Select “My Dashboard” from the drop-down menu.
4. Click on the “Payment Options” tab.
5. Choose the payment method you prefer:
   • Pay by Bank Account: Enter your bank account information to make a payment.
   • Pay by Credit/Debit Card: Enter your credit or debit card information to make a payment.
   • Pay by Electronic Funds Transfer (EFT): Set up a recurring payment plan using your bank account information.
6. Enter your payment information and confirm your payment.
7. Review your payment details and click “Submit” to complete your payment.

Paying Your Bill with the ComEd Mobile App

To pay your bill using the ComEd mobile app, follow these steps:

1. Download the ComEd mobile app from the App Store or Google Play Store.
2. Log in to your account using your username and password.
3. Tap on the “Account” tab at the bottom of the screen.
4. Select “Payment Options” from the menu.
5. Choose the payment method you prefer:
   • Pay by Bank Account: Enter your bank account information to make a payment.
   • Pay by Credit/Debit Card: Enter your credit or debit card information to make a payment.
   • Pay by Electronic Funds Transfer (EFT): Set up a recurring payment plan using your bank account information.
6. Enter your payment information and confirm your payment.
7. Review your payment details and tap “Submit” to complete your payment.

Troubleshooting Tips

If you encounter any issues while paying your bill online or through the mobile app, follow these troubleshooting tips:

1. Check your internet connection: Make sure you have a stable internet connection to avoid any issues during the payment process.
2. Verify your account information: Double-check your account information, including your username and password, to ensure they are correct.
3. Update your browser: Make sure your browser is up to date to avoid any compatibility issues.
4. Clear your cache: Clear your browser’s cache to ensure that you are seeing the most up-to-date information.
5. Call ComEd customer service: If you encounter any issues, call ComEd customer service at 1-800-EDISON-1 (1-800-334-7661) for assistance.

Setting Up Automatic Payments

To set up automatic payments, follow these steps:

1. Log in to your ComEd account online or through the mobile app.
2. Navigate to the “Payment Options” tab.
3. Select “Automatic Payments” from the menu.
4. Choose the payment method you prefer:
   • Automatic Bank Draft: Set up a recurring payment plan using your bank account information.
   • Automatic Credit/Debit Card: Set up a recurring payment plan using your credit or debit card information.
5. Enter your payment information and confirm your enrollment.
6. Review your payment details and confirm your automatic payment setup.

Conclusion

Paying your ComEd bill is easy and convenient, whether you choose to do it online, through the mobile app, or by setting up automatic payments. If you encounter any issues during the payment process, follow the troubleshooting tips outlined above. Don’t hesitate to call ComEd customer service if you need further assistance.