Nashville Metro Water Bill Pay: A Comprehensive Guide

If you’re a resident of Nashville, Tennessee, and need to pay your water bill, this guide will help you understand your options and make the process as smooth as possible. We’ll explore the two main links provided by the Nashville Metro Water department for bill payment, and what information you’ll need to have handy before getting started.

Table of Contents

1. Introduction
2. Understanding Your Bill
3. Payment Methods
4. Online Bill Pay
5. Pay by Telephone
6. Bank Draft
7. Conclusion
8. FAQs

Introduction

Nashville Metro Water provides water, wastewater, and stormwater services to residents and businesses in Nashville and Davidson County, Tennessee. As a customer, it’s important to understand your bill and the various payment methods available to you. In this guide, we’ll explore the two main links provided by Nashville Metro Water for bill payment, and what information you’ll need to have handy before getting started.

Understanding Your Bill

Before you can pay your bill, it’s important to understand what’s included in your statement. Your Nashville Metro Water bill includes the following information:

• Account number: This is the unique identifier for your account. You’ll need this number to make a payment.
• Service address: This is the address where water services are being provided.
• Billing date: This is the date your bill was issued.
• Due date: This is the date your payment is due.
• Payment amount: This is the amount you need to pay.
• Payment method: This is the method you’ll use to make your payment.

You’ll also find information on any past due amounts, late fees, and payment history on your bill statement.

Payment Methods

Nashville Metro Water offers several payment methods for you to choose from. You can pay your bill using the following methods:

Online Bill Pay

Online Bill Pay allows customers to view a wide range of account information online, including current balance, bill image for last 12 months, payment and consumption history, frequently asked questions, and open service request status. There are three levels of access based on the customer’s needs and preferences:

1. Premium Access: Offers a full set of account-access options and self-service options, including e-bill registration, creation of service requests, enrollment in recurring payment plans, and account-profile management. You’ll need to create an online account for premium access.
2. Standard Access: Allows limited account access, including account balance and payment, billing and usage histories. No registration is required for Standard Access.
3. Landlord Access: Allows limited account access, including account number, service address, account balance and payment links for a landlord’s multiple properties. No registration is required for Landlord Access.

To register and make a payment using Online Bill Pay, follow these simple steps:

1. Go to the Nashville Metro Water Online Bill Pay portal.
2. Choose your level of access and create an account.
3. Log in to your account.
4. View your bill statement and make a payment.

Pay by Telephone

For your convenience, you may access Nashville Metro Water’s automated services 24 hours a day, 7 days a week, by calling 615-862-4600. With automated services, you can:

• Pay your bill using VISA or MasterCard.
• Obtain routine information about your account.
• Find information on office hours and payment locations.

Bank Draft

Bank drafts are convenient, and you’ll never have to worry about late payments. Your account will be charged 15 days from the billing date. To qualify for payment by bank draft, you’ll need to complete the Bank Draft Authorization Form and return it to Nashville Metro Water.

Conclusion

Paying your Nashville Metro Water bill is easy and convenient with the two main links provided by the department. Whether you choose to pay online, by telephone, or by bank draft, make sure to have your account number