Paying Your Naperville Utility Bill: A Guide

Introduction

As a resident of Naperville, Illinois, paying your utility bill is a crucial part of maintaining your home and keeping your utilities running smoothly. The City of Naperville offers various payment options for your convenience, including online payment portals and in-person payment centers. In this guide, we will explore the two primary links for paying your Naperville utility bill and provide step-by-step instructions on how to make a payment.

Payment Options

The City of Naperville offers two free and convenient options to pay your utility bills online, 24 hours a day, seven days a week: eBill Online Payment and One-Time Payment.

1. eBill Online Payment

eBill Online Payment is a free, electronic billing service that offers residents a convenient and secure way of paying utility bills. Payment is done through a secure login process that allows users to safely and privately view and pay utility bills 24 hours a day, seven days a week, using a credit card or personal checking account.

To enroll in eBill Online Payment, follow these steps:

• Click on the “eBill Online Payment” link on the City of Naperville’s website.
• Click “Sign Up” on the next page.
• Enter your account information, including your utility account number, and create a password.
• Once logged in, you can view and pay your utility bills online.

If you are currently enrolled in bank draft and wish to switch to payment via eBill, please send a written request to the Finance Department at 400 S. Eagle St., Naperville, IL 60540 or fax to (630) 305-6226 and allow 30 days for the change to take effect.

1. One-Time Payment

This bill payment service requires no commitment whatsoever. You will still receive a paper bill through regular mail, but can opt to pay a single bill or all of them online, one at a time, without linking your bank account to your utility bill account.

To make a one-time payment, follow these steps:

• Click on the “One-Time Payment” link on the City of Naperville’s website.
• Enter your utility account number and click “Next.”
• Select the payment method (credit card or personal checking account) and enter the payment amount.
• Confirm the payment information and submit the payment.

Related Links

• E-Bill Payment Agreement and Storage Terms
• One-Time Payment ACH Terms and Agreements
• Identity Protection Policy Statement of Purpose

Conclusion

Paying your Naperville utility bill is now easier than ever with the City’s online payment portals. Whether you choose to enroll in eBill Online Payment or opt for a One-Time Payment, rest assured that your payment will be secure, convenient, and easy to make. If you have any questions or concerns, please contact the Finance Department at (630) 420-6059 for assistance.