Pay Your LPEA Bill: An Easy Guide

Paying your LPEA bill has never been easier! With various payment options available, you can choose the method that suits you best. Let’s take a look at the different ways to pay your LPEA bill.

Pay Online with SmartHub

The easiest and most convenient way to pay your LPEA bill is through SmartHub. With SmartHub, you can pay your bill online, view your electricity usage, and even opt for paperless billing. To get started, simply visit the LPEA website and click on the “Pay Your Bill” button. From there, you’ll be redirected to the SmartHub portal, where you can log in to your account and make a payment.

Pay by Mail

If you prefer to pay by mail, you can send a check or money order along with the payment coupon to the address listed on the coupon. Please make sure to include your account number on the check or money order. Also, note that payments sent through the mail should be made by check or money order only, and do not send cash in the mail.

Pay by Phone

Another option to pay your LPEA bill is by phone. Simply call LPEA’s automated payment system at (970) 247-5786 and select the pay-by-phone option. You’ll need to have your account number handy, which can be found on your paper bill. Note that debit and credit cards are accepted.

Pay in Person or at Payment Kiosks

You can also pay your LPEA bill in person at the LPEA office in Durango or Pagosa Springs. Office hours are as follows:

• Durango: Monday-Thursday, 7:30 a.m.-5:30 p.m.
• Pagosa Springs: Monday-Thursday, 7 a.m.-6 p.m. (closed from 1:30-2:30 for lunch)

In addition, there are payment kiosks available at both office locations. The kiosks accept all major credit cards, banking account details, and/or cash. Note that any extra cash inserted will be applied to your account either as a credit or toward a remaining balance.

Budget Billing

Budget Billing is a program offered by LPEA that helps you avoid seasonal highs and lows with an even monthly payment. To be eligible for this free program, you must meet certain requirements, such as having an account in your name for at least one year at the same service address, having an acceptable credit history, and enrolling in the program in May or June of each year.

Budget Billing amounts are calculated in May based on your average utility bill across 12 months of use. Any bill credits, or amounts remaining at the end of each year, must be settled before restarting the program for another year. If your use patterns dramatically increase or decrease during the billing year, please contact LPEA to recalculate your monthly average.

Invoice Billing

Do you have more than one LPEA service account? If so, you can get rid of those extra billing statements and have all your charges billed on one detailed invoice. This service is called Invoice Billing, and it allows you to pay your bills in one easy payment. To see if you qualify for this service, call LPEA at (970) 247-5786.

PrePay Accounts

PrePay accounts allow you to pay upfront for your electricity use and avoid monthly bills. With this program, text and/or email notifications will alert you when your balance is low and needs to be recharged. To qualify for a PrePay account, LPEA members must meet certain requirements, such as having an automated meter installed on their service and getting verbal consent from the landlord before establishing prepay for the tenant.

AutoPay

Enjoy the convenience of having your bill automatically paid monthly from your bank account or card when you enroll in AutoPay. With AutoPay, you don’t have to worry about due dates or late fees since your monthly payment is automatically deducted from your account on a date you select. Please note that AutoPay will begin with your next bill after you sign up. Outstanding balances will need to be paid, or they will show “