Loudoun Water Bill Pay

Loudoun Water Bill Payment Options

Residential Customers:

Loudoun Water offers several bill payment options for residential customers. You can choose the option that best suits your needs and pay your water bill quickly and conveniently.

1. Online Payment:
   You can pay your water bill online using Loudoun Water’s secure online payment system. Simply log in to your account, select the payment option, and follow the instructions to complete the payment process.
2. Auto Debit:
   Enroll in Loudoun Water’s auto debit program to have your water bill payments automatically deducted from your bank account. This secure and convenient option ensures that your payments are made on time, every time.
3. Phone Payment:
   You can also pay your water bill over the phone by calling Loudoun Water’s customer service number at (571) 291-7880. Have your account number and payment information ready, and follow the prompts to complete the payment process.
4. Mail Payment:
   If you prefer to pay your water bill by mail, simply send a check or money order along with the payment stub to the address listed on the bill. Make sure to include your account number and payment amount on the check or money order.
5. In-Person Payment:
   You can also pay your water bill in person at Loudoun Water’s office located at 44865 Loudoun Water Way, Ashburn, VA 20147. Bring your payment stub and payment method (cash, check, or money order) to the customer service desk.

Managing Your Account is Easy!

Did you know you can enroll in auto debit, view your account balance, pay your bill, enroll in eBilling, get text alerts, and see your payment history online? Register for LW Connect and you’ll have that information at your fingertips!

Information:

Rates & Billing:
Loudoun Water’s rates and billing information can be found on their website. You can view the current rates, billing schedules, and payment due dates.

Drinking Water Quality:
Loudoun Water is committed to providing safe and clean drinking water to its customers. You can find information on the water quality, testing, and treatment processes on their website.

Cross-Connection Backflow:
Loudoun Water’s cross-connection control program is designed to protect the water system from contamination. You can find information on the program, including how to prevent backflow and the requirements for backflow prevention devices.

Protect Your Pipes:
Loudoun Water offers tips and advice on how to protect your pipes from freezing and bursting during the winter months. You can find this information on their website.

Community Systems:
Loudoun Water’s community systems include water and wastewater systems, as well as reclaimed water systems. You can find information on these systems, including how they work and how to conserve water.

Check for Leaks:
Loudoun Water encourages its customers to check for leaks in their homes to conserve water and save on their water bills. You can find information on how to detect and fix leaks on their website.

Emergency Preparedness:
Loudoun Water provides information on emergency preparedness, including tips on how to prepare for emergencies such as water main breaks and power outages.

Wise Water Use:
Loudoun Water encourages its customers to use water wisely and conserve water. You can find information on water conservation tips, including how to fix leaks, use drought-resistant plants, and install low-flow fixtures.

Need help with your account? Our Customer Relations team is available to help you by phone from 8:00 a.m. – 5:00 p.m. Monday – Friday. You can also use the online chat feature on the website or email [email protected].

Customer Handbook:
Loudoun Water provides a customer handbook that includes information on their services, rates, billing, and payment options. You can view the handbook online or request a copy by emailing [email protected].

Loudoun Water is committed to providing safe and clean drinking water to its customers. You can find information on their water quality, testing, and treatment processes on their website.

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