Paying Your Independence Utility Bill: A Guide

Introduction

As a resident or business owner in Independence, Missouri, it’s essential to stay on top of your utility bills. The City of Independence offers various payment methods for your convenience. In this guide, we’ll discuss the different ways to pay your utility bill and provide instructions on how to do it efficiently.

Payment Methods

The City of Independence provides several payment methods for your utility bill. You can choose the option that best suits your needs.

1. Interactive Telephone Service

The City offers an interactive telephone service that allows you to pay your bill with a credit or debit card. Simply call (816) 325-SERV (7378), and you’ll need your customer and account number located in the top right corner of your bill. It’s that easy!

2. Utilities Online

Take advantage of the time-saving power of the Internet with the City’s Utilities Online service. You can view your account balance, usage history, payment history, and pay your bill with a credit or debit card. It’s fast and secure!

3. Automated Bank Draft Authorization

Enroll in Automated Payment Service, and your regularly scheduled utility bill will be paid automatically from your checking account by your bank on the day your payment is due. It’s free and convenient! Complete and return the Automated Bank Draft Authorization Form to the City of Independence Utilities Customer Service Office at 17221 E. 23rd Street S., Independence, MO 64057. Don’t forget to enclose a voided check or photocopy of check on the bank or other financial institution account from which you would like future utility bills deducted.

4. Pay by Mail

The traditional method is still an option. Pay your bill with a personal check or money order upon receipt of your bill. Mail it to the address mentioned on the bill.

5. In Person

You can also pay your bill in person at the following locations:

• Independence Utility Center
  • Monday-Friday: 8:00 am-5:00 pm
  • 17221 E 23rd St. S, Independence, MO 64057
  • Drive-through opens at 7:30 AM
  • 24-hour drop box located in the drive-through lane
• City Hall – 2nd Floor
  • Monday-Friday: 8:00 am-5:00 pm
  • 111 E Maple Ave., Independence, MO 64050

Conclusion

Paying your utility bill in Independence, Missouri, is now more accessible than ever. Choose the payment method that suits you best, and don’t hesitate to contact the City’s customer service department if you have any questions or concerns. Remember, it’s essential to pay your bill on time to avoid any inconvenience or penalties.

Sources:

• City of Independence. (2023). Utility Bill Payment Options. Retrieved from https://www.independencemo.gov/government/city-departments/municipal-services/utilities-customer-service/utility-bill-payment-options
• City of Independence. (2023). Utilities. Retrieved from https://www.independencemo.gov/businesses/economic-development/utilities