Paying Bills in the City of Richmond: A Guide

Introduction

Paying bills can be a daunting task, especially when it comes to navigating the different payment options and methods. In the city of Richmond, there are several ways to pay your bills, and this guide will help you understand the process and the different options available.

Public Utilities Billing

The City of Richmond’s Public Utilities department is responsible for billing and collecting payments for water, wastewater, and natural gas services. You can pay your bill online, by phone, or in person.

Online Payment

To pay your bill online, follow these steps:

1. Go to the City of Richmond’s website (www.rva.gov) and click on the “Public Utilities” tab.
2. Click on the “Billing” tab.
3. Click on the “Online Payment” button.
4. Enter your account number and click “Next.”
5. Choose your payment method: credit/debit card or e-check.
6. Enter your payment information and click “Submit.”
7. Review your payment details and click “Confirm.”
8. Print or save your receipt for your records.

Payment by Phone

To pay your bill by phone, call the City of Richmond’s Customer Service Center at (804) 646-4444. Have your account number ready, and follow the prompts to make your payment.

In-Person Payment

You can also pay your bill in person at the City of Richmond’s Public Utilities office, located at 2301 W. Broad St., Richmond, VA 23220. The office is open Monday through Friday, 8:30 a.m. to 5 p.m.

Other Ways to Pay

In addition to online, phone, and in-person payments, the City of Richmond also offers other ways to pay your bills.

Automatic Bank Draft

You can sign up for automatic bank draft, which allows the City to automatically withdraw your payment from your bank account each month. To sign up, complete the Automatic Bank Draft Authorization form and return it to the Public Utilities department.

Paperless Billing

You can also sign up for paperless billing, which sends your bill to your email address instead of your physical mailbox. To sign up, log in to your online account and click on the “Paperless Billing” option.

Conclusion

Paying bills doesn’t have to be a hassle. The City of Richmond offers several convenient ways to pay your public utilities bills, including online, by phone, and in person. You can also sign up for automatic bank draft or paperless billing to make the process even easier. Remember to always have your account number ready when making a payment, and don’t hesitate to contact the City’s Customer Service Center if you have any questions or concerns.