City of Gainesville Water Bill Pay: A Step-by-Step Guide

If you’re a resident of Gainesville, Georgia, and need to pay your water bill, this guide will help you navigate the process with ease. We’ll outline the two easiest ways to pay your bill and provide you with all the necessary information to make your payment quickly and efficiently.

Method 1: Pay Online through the City of Gainesville Website

To pay your water bill online, follow these simple steps:

1. Go to the City of Gainesville’s official website: https://www.gainesville.org/
2. Click on the “Government” tab at the top of the page.
3. Select “Customer Account Services” from the drop-down menu.
4. Click on “Pay Your Bill” in the “Water Resources” section.
5. Enter your account number and last payment amount to access your account.
6. Choose the payment method you prefer: credit/debit card or electronic check.
7. Follow the prompts to enter your payment information and complete the transaction.

Method 2: Pay through the Civic Pay Online Portal

Alternatively, you can pay your water bill through the Civic Pay Online portal. Here’s how:

1. Go to the Civic Pay Online portal: https://gainesville.merchanttransact.com/
2. Click on “Login” to access your account.
3. Enter your username and password to log in.
4. Once logged in, select “Pay Your Bill” from the dashboard.
5. Choose the payment method you prefer: credit/debit card or electronic check.
6. Follow the prompts to enter your payment information and complete the transaction.

Frequently Asked Questions

Before you make your payment, you may want to check out these frequently asked questions to ensure a smooth payment process:

1. What forms of payment are accepted?

The City of Gainesville accepts credit/debit cards (Visa, Mastercard, and Discover) and electronic checks.

1. Is there a fee for paying online?

Yes, a convenience fee of 2.5% will be applied to your total payment amount when using a credit/debit card. There is no fee for paying by electronic check.

1. Can I make a partial payment?

No, you must pay the full amount due on your bill.

1. Can I set up automatic payments?

Yes, you can set up automatic payments through the Civic Pay Online portal.

1. How do I know my payment was successful?

After completing your payment, you will receive a confirmation number. You can also log in to your account to verify that your payment was processed successfully.

1. What if I have questions or issues with my payment?

You can contact the City of Gainesville’s Customer Service department at 770-535-6878 for assistance with any payment-related questions or issues.

Conclusion

Paying your City of Gainesville water bill is now easier than ever, with two simple methods to choose from. Whether you prefer to pay online through the City’s website or through the Civic Pay Online portal, you can rest assured that your payment will be processed quickly and securely. If you have any questions or concerns, don’t hesitate to reach out to the City’s Customer Service department for assistance.