Tacoma Public Utilities Bill Pay: A Comprehensive Guide

Introduction

Tacoma Public Utilities (TPU) provides utility services to residents and businesses in Tacoma, Washington. As a customer, it is essential to understand how to pay your bills on time to avoid any inconvenience or penalties. In this guide, we will discuss the different ways to pay your TPU bills and provide step-by-step instructions on how to do it successfully.

Understanding Your Bill

Before we dive into the payment process, it’s crucial to understand your bill. TPU provides detailed bills to its customers, which include information on the services provided, usage, and costs. Here are the key components of your TPU bill:

• Electricity: This section includes your electricity usage, rate, and total cost.
• Water: This section includes your water usage, rate, and total cost.
• Solid Waste: This section includes your solid waste usage, rate, and total cost.
• Surface Water: This section includes your surface water usage, rate, and total cost.
• Wastewater: This section includes your wastewater usage, rate, and total cost.
• Other Charges: This section includes any additional charges or fees, such as late fees or administrative fees.

Ways to Pay Your TPU Bill

TPU offers several convenient ways to pay your bill. You can choose the method that works best for you. Here are the available payment options:

1. MyAccount

MyAccount is TPU’s online portal that allows you to manage your account, view your bills, and make payments. You can sign up for MyAccount on TPU’s website. Once you have an account, you can:

• View your bills and payment history
• Make a one-time payment or set up recurring payments
• Set up automatic payments from your bank account or credit card
• Update your account information

2. Payment Kiosk

TPU has a payment kiosk located at the Tacoma Public Utilities Building, 3628 South 35th Street, Tacoma, WA 98409. The kiosk is available 24/7, and you can pay your bill using cash, check, or credit card.

3. Phone Payment

You can also pay your TPU bill over the phone by calling 253-502-8600. Have your account number and payment information ready when you call.

4. Mail Payment

You can mail your payment to TPU at the following address:

Tacoma Public Utilities
P.O. Box 11007
Tacoma, WA 98411-1007

Make sure to include your account number and the payment coupon from your bill.

5. In-Person Payment

You can also pay your bill in person at the Tacoma Public Utilities Building, 3628 South 35th Street, Tacoma, WA 98409. The building is open Monday through Friday from 8 a.m. to 5:30 p.m.

How to Enroll in Budget Billing

Budget Billing is a program that allows you to pay a fixed amount every month, based on your previous year’s usage. Here’s how to enroll in Budget Billing:

1. Log in to MyAccount.
2. Select “Enroll” next to “Budget Bill” under the Customer Enrollments section.
3. Read and accept the terms of agreement for the enrollment.
4. Select the “Continue” button.

If you have an existing payment agreement or there is less than 12 months of usage history for the account, please contact Customer Services at 253-502-8600 or 800-752-6745 to learn about your options.

Frequently Asked Questions

Here are some frequently asked questions related to TPU bill pay:

• Q: Can I pay my bill over the phone?
  A: Yes, you can pay your bill over the phone by calling 253-502-8600.
• Q: Can I pay my bill in person?
  A: