Paying Your Columbia Gas of Virginia Bill: A Step-by-Step Guide

Introduction

As a customer of Columbia Gas of Virginia, paying your bill on time is essential to avoid any interruptions in your gas service. In this guide, we will walk you through the process of paying your bill using the two authorized payment methods provided by Columbia Gas of Virginia.

Paying Your Bill Online

To pay your bill online, follow these steps:

1. Go to the Columbia Gas of Virginia website: www.columbiagasva.com
2. Click on the “Bills & Payments” tab at the top of the page.
3. Select “Pay My Bill” from the drop-down menu.
4. Log in to your account using your username and password. If you don’t have an account, you can create one by clicking on “Create an Account” and following the prompts.
5. Once you’re logged in, you’ll be taken to the Payment Center. Here, you can view your current bill, make a payment, or set up automatic payments.
6. Choose the payment method you prefer: credit/debit card or bank draft.
7. Enter the payment amount and complete the payment process.
8. Keep your receipt or confirmation number for your records.

Paying Your Bill by Phone

If you prefer to pay your bill over the phone, you can do so by calling the Columbia Gas of Virginia customer service number at 1-800-544-5605. Have your account number and payment information ready, and follow the prompts to make your payment.

Payment Options

Columbia Gas of Virginia offers several payment options to fit your needs. In addition to paying online or by phone, you can also pay by mail or in person.

Paying by Mail

To pay your bill by mail, send your payment to the address listed on your bill. Make sure to include your account number and the payment coupon from your bill. Allow 5-7 business days for the payment to process.

Paying in Person

You can also pay your bill in person at any Columbia Gas of Virginia payment location. Find a payment location near you by visiting the Columbia Gas of Virginia website and searching for “payment locations.”

Conclusion

Paying your Columbia Gas of Virginia bill is easy and convenient, with multiple payment options available. If you have any questions or concerns about paying your bill, contact the Columbia Gas of Virginia customer service team for assistance.

FAQs

1. Can I pay my bill using a credit/debit card?
   Yes, you can pay your bill using a credit/debit card online or over the phone.
2. Can I set up automatic payments?
   Yes, you can set up automatic payments through the Columbia Gas of Virginia Payment Center.
3. Can I pay my bill in person?
   Yes, you can pay your bill in person at any Columbia Gas of Virginia payment location.
4. Can I pay my bill by mail?
   Yes, you can pay your bill by mail using the payment coupon and address listed on your bill.
5. How do I create an account online?
   To create an account online, visit the Columbia Gas of Virginia website, click on “Bills & Payments,” and select “Create an Account.” Follow the prompts to create your account.
6. How do I reset my username and password?
   To reset your username and password, visit the Columbia Gas of Virginia website, click on “Bills & Payments,” and select “Forgot Username or Password.” Follow the prompts to reset your login information.