Pay Your Utility Bill Online: A Guide to Making Payments

Pay Your Utility Bill Online | Alcoa, TN

The City of Alcoa, Tennessee offers convenient options for residents to pay their utility bills online. In this guide, we will outline the different payment methods available and provide step-by-step instructions on how to make a payment using the City of Alcoa’s online payment portal.

Table of Contents

1. Introduction
2. Payment Options
3. Paying Your Bill Online
4. Payment Instructions
5. FAQs
6. Contact Information

Introduction

The City of Alcoa offers various payment options for residents to pay their utility bills. The most convenient option is paying online, which can be done through the City of Alcoa’s website. In this guide, we will focus on how to pay your utility bill online.

Payment Options

The City of Alcoa offers the following payment options:

Paying Your Bill Online

The City of Alcoa’s online payment portal is the most convenient way to pay your utility bill. You can pay your bill online using a credit or debit card. To make a payment, follow these steps:

1. Go to the City of Alcoa’s website at www.cityofalcoa-tn.gov.
2. Click on the “366” link labeled “Pay Your Bill” on the top right corner of the page.
3. Select “Pay Your Bill” from the drop-down menu.
4. Enter your account number and the name the account is listed under.
5. Click “Next” to proceed to the payment page.
6. Select your payment method (credit or debit card) and enter the required information.
7. Review your payment information and click “Submit” to complete the transaction.

Paying by Phone

You can also pay your utility bill over the phone by calling 865-380-4890, Option No. 2. There may be a different option number after work hours. Payments made after 3 p.m. Eastern Time will not be received until 3 p.m. Eastern Time the next business day. Visa, MasterCard, and Discover are accepted.

Paying by Mail

You can mail your payment to:

City of Alcoa
P.O. Box 9610
Alcoa, TN 37701

Please make sure to include your account number on the payment.

Paying in Person

You can also pay your utility bill in person at the City of Alcoa Municipal Building. The address is:

223 Associates Boulevard
Alcoa, TN 37701

Payment Instructions

Before making a payment, please note that a 2.85% convenience fee will be charged on all credit and debit card payments starting January 1, 2022.

When paying online, you will need to have your account number and the name the account is listed under. If you do not have this information, you can create a login and password using your account number and the name the account is listed under.

If you are paying by phone, have your account number and payment information ready.

FAQs

1. What forms of payment are accepted online?

The City of Alcoa accepts credit and debit cards online.

1. Can I pay my utility bill over the phone?

Yes, you can pay your utility bill over the phone by calling 865-380-4890, Option No. 2.

1. Can I pay my utility bill in person?

Yes, you can pay your utility bill in person at the City of Alcoa Municipal Building.

1. Is there a convenience fee for paying online?

Yes, a 2.85% convenience fee will be charged on all credit and debit card payments starting January 1, 2022.

Contact Information

If you have any questions or concerns about paying your utility bill, you can contact the City of Alco