City of Thornton Bill Pay

Introduction

Welcome to the City of Thornton’s bill pay system. This guide will walk you through the steps to pay your bills online, by phone, or in person. We’ll also cover the information you need to have handy before making a payment.

Online Payment

To pay your bill online, follow these steps:

1. Go to the City of Thornton’s website: https://www.thorntonco.gov/
2. Click on the “Services” tab at the top of the page.
3. Select “Utility Billing” from the drop-down menu.
4. Click on “Pay Your Bill” in the top right corner of the page.
5. Enter your account number and last payment amount to access your account.
6. Choose the payment method you want to use: credit/debit card or e-check.
7. Enter the payment amount and confirm the payment.
8. Print or save your receipt for your records.

Phone Payment

To pay your bill by phone, call the City of Thornton’s Customer Service line at 303-538-7300, Monday through Friday, 8:00 am to 5:00 pm. Have your account number and payment information ready.

In-Person Payment

You can also pay your bill in person at the City of Thornton’s cashier’s office, located at 9471 Thornton Road, Thornton, CO 80229. The office is open Monday through Friday, 8:00 am to 5:00 pm. Bring your account number and payment in the form of cash, check, or money order.

Information Needed

Before making a payment, please have the following information ready:

• Account number
• Last payment amount
• Payment method (credit/debit card or e-check)
• Payment amount

Frequently Asked Questions

1. How do I access my account online?
   To access your account online, go to the City of Thornton’s website, click on the “Services” tab, select “Utility Billing,” and then click on “Pay Your Bill.” Enter your account number and last payment amount to access your account.
2. Can I pay my bill over the phone?
   Yes, you can pay your bill over the phone by calling the City of Thornton’s Customer Service line at 303-538-7300. Have your account number and payment information ready.
3. Can I pay my bill in person?
   Yes, you can pay your bill in person at the City of Thornton’s cashier’s office, located at 9471 Thornton Road, Thornton, CO 80229. The office is open Monday through Friday, 8:00 am to 5:00 pm.
4. What forms of payment are accepted?
   The City of Thornton accepts credit/debit cards and e-checks for online and phone payments. In-person payments can be made with cash, check, or money order.
5. Do I need to create an account to pay my bill online?
   No, you don’t need to create an account to pay your bill online. Simply enter your account number and last payment amount to access your account.
6. How do I know my payment was successful?
   After making a payment, you will receive a confirmation number. You can also log in to your account to verify that the payment was successful.

Conclusion

Paying your City of Thornton bill is easy and convenient, with multiple payment options available. Remember to have your account number and payment information ready, and choose the payment method that works best for you. If you have any questions or concerns, don’t hesitate to contact the City of Thornton’s Customer Service line.