Pay Your Water Bill Online | City of Raleigh

Are you looking for ways to pay your water bill online? Look no further! The City of Raleigh offers several convenient methods for making your utility payment. You can pay using Amazon Pay, Visa, Mastercard, American Express, Discover, E-check, Venmo, PayPal, PayPal credit, bank draft, money order, check or cash.

Here are the steps to make a payment online:

1. Go to the City of Raleigh’s Official Website at www.raleighnc.gov.
2. Click on the “Doing Business” tab at the top of the page.
3. Select “Services” from the drop-down menu.
4. Click on “Make a Utility Payment” in the “Services” section.
5. Choose how you want to pay:
   • Amazon Pay
   • Visa
   • Mastercard
   • American Express
   • Discover
   • E-check
   • Venmo
   • PayPal
   • PayPal credit
   • Bank draft
   • Money order
   • Check
   • Cash
6. Enter your account information and payment details.
7. Review your information and submit your payment.

Alternatively, you can also make a payment by phone, mail, or in person. Here are the details:

Phone:
Call 888-905-3169 to make a payment using the automated phone system. Please have your payment method information, utility account number, and the service address zip code available. The automated system is available seven days a week, 24 hours a day.

Mail:
Mail check or money order with the utility bill stub to:
City of Raleigh
PO Box 71081
Charlotte, NC 28272-1081
Please do not mail cash. If you must pay in cash, please see the “Pay in Person” section below.

In Person:
To make a payment in person using cash, check, money order, Visa, Mastercard, American Express, or Discover, visit one of the City’s official utility payment locations. Rolesville Town Hall is not accepting utility bill payments in person from November 1 through November 3, 2023.

It’s important to note that only official utility payment locations can process payments promptly. If you make a payment in person at any location other than one of these official locations, it may take several days (or even weeks) to reach the City of Raleigh. This could result in additional late fees or disconnection of your services.

If you have any questions or concerns, you can contact Customer Care and Billing at 919-996-3245 or email them at [email protected].

Don’t forget to register for online access to view and pay your utility bills! With online access, you can:

• View your utility bill online
• Make a one-time payment
• Set up recurring payments
• View your payment history

To register, go to ubwss.raleighnc.gov/wss/login and follow the prompts.

Remember to always use the most up-to-date browser version of Firefox, Chrome, Opera, Safari, IE 11 or Edge for the best site experience.