Paying Your Madison Water Utility Bill: A Guide to the New Payment Portal

Introduction

The City of Madison, Wisconsin, has recently launched a new payment portal for its water utility bills. This new system offers customers a more secure and convenient way to pay their bills online. In this guide, we will walk you through the process of creating an account, paying your bill, and answering some frequently asked questions about the new payment portal.

Creating an Account

To start, you’ll need to create an account on the new payment portal. To do this, follow these steps:

1. Go to the City of Madison Water Utility website at www.cityofmadison.com/water.
2. Click on the “Billing & Rates” tab at the top of the page.
3. Select “New Payment Portal” from the drop-down menu.
4. Click on the “Create an Account” button.
5. Fill out the required information, including your email address, account number, and customer number.
6. Click “Submit” to create your account.

Paying Your Bill

Once you have created an account, you can pay your water utility bill online using the new payment portal. Here’s how:

1. Log in to your account using the email address and password you created.
2. Click on the “Pay My Bill” button.
3. Select the payment method you prefer (e-check, credit/debit card, or bank draft).
4. Enter your payment information and click “Submit.”
5. Review your payment details and click “Confirm” to complete the payment process.

Frequently Asked Questions

Q: Do I need to create a new account even if I already have an account set up for auto-pay?
A: Yes, you will need to create a new account on the new payment portal to manage your water utility bills.

Q: Can I still pay my bill by mail or in person?
A: Yes, you can still pay your bill by mail or in person at the Madison Water Utility office.

Q: Is there a fee to pay my bill online?
A: No, there is no fee to pay your water utility bill online using the new payment portal.

Q: Can I view my water usage and set up threshold notifications through the new portal?
A: Yes, you can view your hourly water usage and set up threshold notifications through the online payment portal.

Q: How do I update my account information or change my password?
A: You can update your account information or change your password by logging into your account and clicking on the “My Account” button.

Conclusion

The new payment portal for the City of Madison Water Utility offers customers a convenient and secure way to pay their bills online. With this guide, you should now be able to create an account, pay your bill, and answer any frequently asked questions you may have about the new system. If you have any further questions or concerns, please contact the Madison Water Utility office for assistance.