Paying Utility Bills in Henrico County: A Guide

Introduction

Paying utility bills in Henrico County has become more accessible and convenient than ever before. With various payment options available, residents can choose the method that best suits their needs. In this guide, we will explore the different ways to pay utility bills in Henrico County and provide step-by-step instructions on how to do it.

Online Payments

Henrico County offers an online payment system for utility bills. This service allows residents to pay their bills from the comfort of their own homes or offices. To make an online payment, follow these steps:

1. Go to the Henrico County website (https://henrico.us).
2. Click on the “Services” tab at the top of the page.
3. Select “Pay Utility Bill” from the drop-down menu.
4. Choose the type of utility bill you want to pay (water, sewer, or refuse collection).
5. Enter your account number and the amount you want to pay.
6. Choose your preferred payment method (credit/debit card or e-check).
7. Follow the prompts to complete the payment process.

Note: There is a convenience fee of $2.65 for using this service, and you must have a valid email address to receive a receipt.

Pay by Phone

Henrico County also offers a pay-by-phone service for utility bills. To make a payment over the phone, call (804) 501-4275 (option 1) and follow the prompts. This option links the customer to Paymentus, a third-party service provider. There is a $2.65 service fee for each utility payment made through Paymentus.

In-Person Payments

Residents can also make payments in person at the Henrico County – Treasury Office, located at 4301 E. Parham Road, or at the Henrico Eastern Government Center, located at 3820 Nine Mile Road. You can pay with cash, checks, or debit/credit cards. Please note that there is a $2.65 fee for using a credit card.

Mail Payments

If you prefer to pay by mail, send a check or money order with the bottom portion of the utility bill in the return envelope provided with the bill. Make sure to attach proper postage to the return envelope.

PayNearMe

Henrico County has partnered with PayNearMe to offer an easy and convenient cash payment option at your local 7-11 stores. To pay with PayNearMe, you will need a PayNearMe barcode that you can print or send to your mobile phone. To obtain a PayNearMe barcode and all the details, go to https://henrico.us/services/pay-near-me/. There is a $1.49 fee for using the PayNearMe option.

Fees

In the event your check or electronic debit is returned unpaid, an additional service charge of $50.00 will be added to your amount due for the processing of the returned item as allowed by the Code of Virginia and the Code of Henrico County.

Department of Public Utilities Access and Correction Procedures

The Department of Public Utilities follows strict standards to safeguard your personal information. These standards include limiting access to data and regularly testing security technology. In the course of doing business, they may share data with others. If you would like to review the information on your account, please contact a customer service representative at 804-501-4275 to review the information over the phone or to arrange to come into their office on Parham Road.

Conclusion

Paying utility bills in Henrico County is now easier and more convenient than ever before. With various payment options available, residents can choose the method that best suits their needs. Whether you prefer to pay online, over the phone, in person, or by mail, the process is straightforward and secure. If you have any questions or concerns, you can contact the Department of Public Utilities customer service representative at 804-501-4275.