Green Mountain Bill Pay – A Guide to Making Payments Online

Introduction

Welcome to Green Mountain Energy’s online bill pay portal! This guide will help you navigate the process of making payments online, either as a guest or a registered user. We’ll walk you through the steps to locate your account, enter your payment information, and complete your transaction. Let’s get started!

Locating Your Account

To begin, you’ll need to locate your Green Mountain Energy account. Simply enter your account number and zip code to get started.

Green Mountain Account Number

• Enter your 10-digit Green Mountain Energy account number, without any spaces or dashes.

Billing Zip Code

• Enter the 5-digit zip code associated with your billing address.

Once you’ve entered both pieces of information, click the “Next” button to proceed.

Entering Payment Information

On the next page, you’ll be asked to enter your payment information.

Payment Method

• Select your preferred payment method: credit/debit card or bank account.
• Enter the required information for your chosen payment method.

Payment Amount

• Enter the amount you’d like to pay.
• Select the payment frequency (one-time or recurring).

Reviewing Your Information

Before submitting your payment, it’s important to review your information carefully.

Review Your Information

• Check for accuracy in your account number, zip code, payment method, and payment amount.
• Make any necessary changes before proceeding.

Submitting Your Payment

Once you’ve reviewed your information, you’re ready to submit your payment.

Submit Payment

• Click the “Submit Payment” button.
• Wait for the confirmation page to load.

Confirmation and Next Steps

After submitting your payment, you’ll be redirected to a confirmation page.

Confirmation Page

• Check for a successful payment confirmation.
• Print or save the confirmation page for your records.

Next Steps

• If you have any additional payments to make, click the “Next” button to repeat the process.
• If you’re done making payments, click the “Logout” button to exit the system.

Troubleshooting and Contact Information

If you encounter any issues during the payment process, you can contact Green Mountain Energy’s customer support team for assistance.

Contact Information

• Phone: 1-800-232-3557 (Monday – Friday, 7:00 AM – 7:00 PM CT)
• Email: [email protected]
• Mailing Address: Green Mountain Energy Company, P.O. Box 1071, Houston, TX 77001-1071

Conclusion

Congratulations! You’ve successfully made a payment through Green Mountain Energy’s online bill pay portal. If you have any further questions or concerns, don’t hesitate to contact the customer support team. Thank you for choosing Green Mountain Energy as your energy provider.

FAQs

1. Can I pay my bill online?
   Yes, Green Mountain Energy offers an online bill pay portal for convenient and secure payments.
2. Can I pay my bill over the phone?
   Yes, you can pay your bill over the phone by calling 1-800-232-3557 during business hours.
3. Can I pay my bill by mail?
   Yes, you can mail your payment to Green Mountain Energy Company, P.O. Box 1071, Houston, TX 77001-1071.
4. How do I sign up for automatic payments?
   You can sign up for automatic payments through your online account or by contacting customer support.
5. Can I view my payment history?
   Yes, you can view your payment history through your online account.
6. How do I update my billing information?
   You can update your billing information through your online account or by contacting customer support.
7. Can I pay with a credit card?
   Yes, Green Mountain Energy accepts major credit cards for pay