Paying Your Water Bill: A Guide to Des Moines Water Works Payment Options

Introduction

As a resident of Des Moines, Iowa, paying your water bill is an essential part of maintaining your household’s water services. Des Moines Water Works (DMWW) provides several payment options for customers to choose from, making it convenient and easy to pay your bill on time. In this guide, we will explore the different payment options available and provide step-by-step instructions on how to make a payment using each method.

Online Payment Options

DMWW offers three online payment options: Pay Stations, My Account, and Payment Assistance.

1. Pay Stations

Pay Stations are conveniently located throughout the city, allowing customers to make payments in person. To find a Pay Station near you, visit the DMWW website and click on “Payment Options” in the main menu. From there, you can enter your address or zip code to locate the nearest Pay Station.

1. My Account

My Account is a secure and easy way to manage your water account online. With My Account, you can view your account balance, payment history, and consumption history. To create a My Account, visit the DMWW website and click on “My Account” in the main menu. Follow the prompts to create a login and password, and then link your account to your water account. Once linked, you can make a payment using a credit or debit card.

1. Payment Assistance

DMWW understands that sometimes, customers may need a little extra help with their water bill. That’s why they offer Payment Assistance, a program designed to help eligible customers pay their water bills. To apply for Payment Assistance, visit the DMWW website and click on “Payment Options” in the main menu. From there, you can download and print the Payment Assistance application form. Complete the form and return it to DMWW with the required documentation.

Other Payment Options

In addition to online payment options, DMWW offers several other ways to pay your water bill.

1. Mail a Check or Money Order

To pay your water bill by mail, simply send a check or money order along with the payment coupon to the address listed on the bill. Make sure to include your account number on the check or money order.

1. Automatic Bank Draft

Automatic Bank Draft is a convenient way to ensure your water bill is paid on time, every time. With Automatic Bank Draft, your water bill will be automatically deducted from your bank account each month. To sign up for Automatic Bank Draft, visit the DMWW website and click on “Payment Options” in the main menu. From there, you can download and print the Automatic Bank Draft application form. Complete the form and return it to DMWW with a voided check.

1. In-Person Payment

If you prefer to pay your water bill in person, you can do so at the DMWW customer service office located at 2201 George Flagg Parkway, Des Moines, IA 50321. The office is open Monday through Friday from 8:00 am to 4:30 pm.

Conclusion

Paying your water bill is an essential part of maintaining your household’s water services. DMWW offers several payment options, including online payment options like Pay Stations, My Account, and Payment Assistance, as well as other payment options like mail, automatic bank draft, and in-person payment. By choosing the payment option that works best for you, you can ensure your water bill is paid on time, every time.

FAQs

1. What forms of payment are accepted by DMWW?

DMWW accepts several forms of payment, including credit and debit cards, checks, money orders, and automatic bank draft.

1. Can I pay my water bill over the phone?

No, DMWW does not currently offer the option to pay your water bill over the phone.

1. Can I make a partial payment on my water bill?

Yes, DMWW allows customers to make partial payments on their water bill. However, a partial payment may not prevent a late fee from being assessed.

1. What happens if I miss a payment?

If you miss a payment, a late fee may be assessed, and your water service may be disconnected