City of Hagerstown Bill Pay

Introduction

The City of Hagerstown, Maryland offers an online payment portal for residents to easily view and pay their bills. This portal allows residents to make payments for various services such as electric, water, personal property tax, and real estate tax. In this guide, we will walk you through the process of paying your bills online using the City of Hagerstown’s online payment portal.

Step 1: Accessing the Online Payment Portal

To access the online payment portal, visit the City of Hagerstown’s website at www.hagerstownmd.org. Click on the “My Account” tab at the top of the page, and then select “Online Payment Portal” from the drop-down menu.

Alternatively, you can directly access the online payment portal by visiting www.hagerstownmd.org/1580/Online-Payment-Portal.

Step 2: Selecting the Type of Payment

Once you have accessed the online payment portal, you will need to select the type of payment you want to make. You can choose from the following options:

• Electric
• Water
• Personal Property Tax
• Real Estate Tax

Select the type of payment you want to make by clicking on the appropriate button.

Step 3: Entering Payment Information

After selecting the type of payment, you will need to enter your account information. For utility payments (electric or water), you must use Account # – customer ID #, with the “-” between the two numbers. For example, 1234567-12345.

Enter your account number and customer ID number in the required fields. You will also need to enter your email address and phone number.

Step 4: Selecting a Payment Method

Once you have entered your payment information, you will need to select a payment method. You can choose from the following options:

• Credit/Debit Card
• E-Check
• Bank Account

Select the payment method you want to use by clicking on the appropriate button.

Step 5: Reviewing and Submitting Payment

After selecting your payment method, you will need to review your payment information. Make sure that all of the information is correct, including your account number, customer ID number, and payment amount.

Once you have reviewed your payment information, click the “Submit Payment” button to complete your payment.

Step 6: Confirming Payment

After submitting your payment, you will need to confirm that your payment has been processed. You will receive an on-screen confirmation and a receipt will be sent to your email address.

You can also log into your account to view your payment history and confirm that your payment has been processed.

Troubleshooting

If you encounter any issues while using the online payment portal, you can contact the City of Hagerstown’s customer service department for assistance. You can reach them by phone at 301-790-4160 or by email at [email protected].

Conclusion

Paying your bills online using the City of Hagerstown’s online payment portal is a quick and convenient way to take care of your payments. By following the steps outlined in this guide, you can easily make payments for electric, water, personal property tax, and real estate tax. If you have any questions or concerns, don’t hesitate to contact the City of Hagerstown’s customer service department for assistance.