Citibank Online Bill Pay: A Comprehensive Guide

Introduction

Citibank Online Bill Pay is a convenient and secure way to pay your bills online. With this service, you can pay your bills from the comfort of your own home, without having to physically visit a bank branch or an ATM. In this guide, we will take you through the process of registering for Citibank Online Bill Pay and making payments.

Registration Process

To register for Citibank Online Bill Pay, follow these steps:

1. Log in to your Citibank online account using your user ID and password.
2. Click on the “Bill Pay” tab located on the top navigation menu.
3. Select the type of bill you want to pay, such as electricity, gas, or credit card.
4. Enter the biller’s details, such as the biller’s name, account number, and payment amount.
5. Confirm the biller’s details and submit the registration form.
6. You will receive an SMS/Email on the status of your registration from Citibank.

Once your registration is confirmed, you can start making payments.

Making Payments

To make a payment using Citibank Online Bill Pay, follow these steps:

1. Log in to your Citibank online account using your user ID and password.
2. Click on the “Bill Pay” tab located on the top navigation menu.
3. Select the biller you want to pay from the list of registered billers.
4. Enter the payment amount and confirm the payment details.
5. Choose the payment method, such as credit card or bank account.
6. Authenticate the transaction using your Internet Password (IPIN) or One-Time Password (OTP).
7. Your payment will be processed, and you will receive an SMS/Email alert.

FAQs

1. How do I register for Bill Pay facility on my Bank Account or Credit Card?

You may register for the Bill Pay facility either by logging on to Citibank or the Citi Mobile app. You can select the Utility Bill Payments option in the “Bill Pay & Recharge” menu in the navigation panel on the left. We have various categories of billers like Electricity, Mobile, Telephone, Mutual Funds, Gas, Water, etc. You can choose “Confirm & Pay” and input the bill details to register for the Bill Pay facility. The bill details submitted by you will be sent to your biller for validation.

1. What bills can I pay using Online Bill Payment?

We have various categories of billers like Electricity, Mobile, Telephone, Mutual Funds, Gas, Water, etc. You can pay bills for these categories using Online Bill Payment.

1. Can I set recurring Online Bill Payments?

Yes, you can set up a standing instruction (SI) through “Confirm & Pay” on your bank account or credit card to pay your bills. Once the setup is complete, Citibank will send the bill details entered by you to your biller.

1. Can I cancel an Online Bill Payment?

You can de-register a standing instruction (SI) on Citibank Online. This will ensure no further bills are processed for the biller. However, if you have already made a payment using one-time payment option on Citibank Online or the Citi Mobile app, you will have to get in touch with the biller directly to check if the biller supports cancellation of payment.

1. How do I know if my Online Bill Payment has been made?

You will get an SMS/Email alert to your registered mobile number/email ID once payment is processed. Please ensure your mobile number/email ID is updated with us.

1. Are there any fees for Bill Pay?

No, Citibank does not charge any fees for offering Bill Pay service.

1. How much time does it take for the biller to receive a payment when I make a payment through Online Bill Payment?

In most cases, the funds should reflect in your Billers account within 2 working days (excluding Saturdays & Sundays). In case of Government billers & Life Insurance Corporation (LIC), the process may take 3-4 working days. Some insurance billers insist that premium is paid at least 5 days before due date. To ensure there is no disruption in service from the biller’s side, please ensure bills are paid at least