Through the dashboard you can view current & past consumption history, enter meter reads, submit start and stop service requests, and make online payments which Payment Options · MCWA Customer Portal · Automatic Bill Payment
Pay Your Bill Online
Pay Your Bill Online – Monroe County Water Authority
Paying your water bill has never been easier with Monroe County Water Authority’s (MCWA) online payment options. As a resident of Monroe County, you can take advantage of MCWA’s secure and convenient payment methods, which are designed to save you time and ensure that your bill is paid on time.
Automatic Bill Payment
MCWA’s Automatic Bill Pay service allows you to have your bill paid automatically by direct deduction from your bank account. This service is free, and you can rest assured that your bill will be paid on time, even when you’re out of town. To request Automatic Bill Pay, you can download the authorization form from the MCWA website.
Online Bill Payment
MCWA also offers an online payment service that can be accessed through their Customer Portal or through their One-Time Payment option. You can use Apple Pay, PayPal, Venmo, a debit or credit card, or pay directly from your bank account (ACH). These payments are processed through MCWA’s third-party payment service, ACI/Speedpay, for a fee of $1.30 per transaction. Debit/credit cards accepted are VISA, MasterCard, and Discover.
Phone Payment
If you prefer to pay over the phone, you can dial 833-702-0083 and follow the voice prompts to pay using a debit or credit card or to pay directly from your bank account (ACH). These payments are also processed through ACI/Speedpay for a fee of $1.30 per transaction. Debit/credit cards accepted are VISA, MasterCard, or Discover.
Mail Your Payment
If you prefer to pay by mail, you can send your payment to:
Monroe County Water Authority
475 Norris Drive
Rochester, NY 14610
Banking Bill Payment
You can also add MCWA as a payee to your online bank account. Contact your financial institution directly to make these arrangements.
In Person Payment
MCWA’s lobby remains closed to the public, but you can deposit checks or money orders into the secure drop box located outside the main entrance. Address: Monroe County Water Authority General Offices, 475 Norris Drive, Rochester, NY 14610.
Contact Us
If you have any questions or concerns about your water bill or payment options, you can contact MCWA at 585-442-7200 or send them an email at [email protected]. They are always standing by to provide you with whatever assistance you need, 24 hours a day, 7 days a week, 365 days a year.
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Through the dashboard you can view current & past consumption history, enter meter reads, submit start and stop service requests, and make online payments which