Utilities Billing Office | Lorain, OH – Payment Options

The City of Lorain Utilities Department offers several convenient ways to pay your utility bill. You can choose to pay online, by phone, by mail, or in person. Here are the step-by-step instructions for each payment method:

Online Payment

1. Go to the City of Lorain’s website at www.cityoflorain.org and click on the “Government” tab.
2. Select “Departments” and then click on “Utilities Department.”
3. Click on “Payment Options” from the left-hand menu.
4. Select “Register Now” to create an online account.
5. Fill in the required information, including your 11-digit account number, and select “Enroll.”
6. Select “Add Account” to add your utility account to your online account.
7. Enter your account alias and select “Save.”
8. Read and agree to the Paymentus Terms and select “Add Account.”
9. You can now make a one-time payment or schedule recurring payments.

Phone Payment

1. Call the City of Lorain’s payment hotline at (440) 204-2500, option 2.
2. Follow the prompts to enter your account number and make a payment.

Mail Payment

1. Send your payment by mail to:
   Lorain Utilities Department
   1106 W 1st Street
   Lorain, OH 44052-1434
2. Include your payment coupon or write your account number on the check.
3. Make sure to allow enough time for the payment to reach the Utilities Department by the due date.

In-Person Payment

1. Visit the Lorain Utilities Department at 1106 W 1st Street, Lorain, OH 44052.
2. Bring your payment coupon or account number with you.
3. Payments can be made by cash, check, or credit card.

FAQs

1. What are the payment options for my utility bill?
   • You can pay online, by phone, by mail, or in person.
2. Can I pay my bill over the phone?
   • Yes, you can call (440) 204-2500, option 2, to make a payment over the phone.
3. Can I pay my bill in person?
   • Yes, you can visit the Lorain Utilities Department at 1106 W 1st Street, Lorain, OH 44052, to make a payment in person.
4. Can I schedule recurring payments?
   • Yes, you can schedule recurring payments online or by phone.
5. Can I change my credit card information online?
   • Yes, you can update your credit card information online by going to the “My Wallet” section and clicking on “Edit” beside the method of payment you would like to update.
6. How do I cancel my online autopay?
   • Go to the “Auto Pay” section, click on the pencil symbol beside “Schedule Details,” and select “Remove Schedule.”
7. What if I experience problems with the Paymentus online payment system?
   • If you experience any problems, please email customer service ([email protected]) or call Paymentus at 800.420.1663.
8. What if I have questions pertaining to my utility bill?
   • Questions pertaining to your utility bill should be directed to the City of Lorain Utility Billing Department at (440) 204.2500, option 3.