Sewerage and Water Board Bill Pay: A Guide to Making Payments Online, by Phone, and In-Person

The Sewerage and Water Board of New Orleans (S&WB) offers several convenient ways to pay your water and sewer bill. In this guide, we will outline the different payment methods, including online, phone, and in-person payments. We will also provide information on how to set up automatic payments and view your account details.

Online Payments

The fastest and most convenient way to pay your S&WB bill is through their online portal. To make an online payment, follow these steps:

1. Go to the S&WB website at www.swbno.org and click on the “Customer Service” tab.
2. Click on “View & Pay Your Bill Online” and log in to your account using your username and password.
3. Once logged in, you can view your account details, including your current balance and payment history.
4. Click on the “Pay Now” button to make a payment.
5. Choose your preferred payment method: Visa, Mastercard, or check.
6. Enter your payment information and confirm your payment.

Phone Payments

If you prefer to make a payment over the phone, you can call the S&WB customer service center at (504) 529-2837. Have your account number and payment information ready. You can make payments 24/7, but note that phone payments may be unavailable during scheduled maintenance hours.

In-Person Payments

You can also make payments in person at one of the S&WB’s customer service centers. Here are the locations and hours of operation:

• East Bank S&WB Payment Location: 625 Saint Joseph Street, New Orleans, LA 70165. Hours: Monday – Friday, 8:00 AM – 5:00 PM.
• West Bank S&WB Payment Location: 4021 Behrman Place, Suite M-2, New Orleans, LA 70131. Hours: Monday – Friday, 8:30 AM – 4:30 PM.

Third Party Payment Locations

In addition to the above payment methods, you can also make payments at third-party locations. For a list of locations, visit the Fidelity Express Bill Pay Location Search. Note that as of January 12, 2015, Fidelity Express will no longer accept Debit/Credit cards for SWB bill payments.

Automatic Payments

To avoid missed payments, you can set up automatic payments through the S&WB’s AutoPay program. To enroll, log in to your secure online account and click the blue Auto Pay button on the billing tab. You will need to provide your bank account and routing numbers.

Viewing Your Account Details

You can view your account details, including your current balance, payment history, and consumption data, by logging into your online account. You can also request a paperless billing option to receive an itemized bill to review approximately 21 days before the payment is debited.

Contacting Customer Service

If you have any questions or concerns about your water and sewer bill, you can contact the S&WB customer service center at (504) 529-2837. They are available to assist you Monday – Friday, 7:00 AM – 7:00 PM. You can also email them at [email protected].

Frequently Asked Questions

Here are some frequently asked questions related to paying your S&WB bill:

1. How can I pay my bill?
   You can pay your bill online, by phone, or in person.
2. How do I contact S&WB?
   You can contact S&WB’s customer service center at (504) 529-2837 or email them at [email protected].
3. Where can I report a leak?
   You can report a leak online or by calling (504) 529-2837.
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