Pay Your Independence Utilities Bill: Options and Information

Are you looking for ways to pay your Independence Utilities bill? Look no further! This guide will provide you with information on the various payment options available to you, as well as instructions on how to make a payment.

Payment Options

Independence Utilities offers several convenient payment options for you to choose from. You can pay your bill online, by phone, by mail, or in person.

Online Payment

You can pay your bill online using the Utilities Online service. This service allows you to view your account balance, usage history, and payment history, as well as make a payment using a credit or debit card. To access Utilities Online, visit the City of Independence website and click on the “Utilities Online” link.

Phone Payment

You can also pay your bill over the phone using the Interactive Telephone Service. Simply call (816) 325-SERV(7378) and follow the prompts to make a payment using your credit or debit card. You will need your customer and account number, which can be found on the top right-hand corner of your bill.

Mail Payment

If you prefer to pay by mail, you can send a check or money order along with the payment coupon to the City of Independence Utilities Customer Service Office. The address is:

City of Independence Utilities Customer Service Office
17221 E. 23rd Street S.
Independence, MO 64057

In-Person Payment

You can also pay your bill in person at the Utility Customer Service Center or City Hall. The addresses are:

Utility Customer Service Center
17221 E. 23rd Street S.
Independence, MO 64057

City Hall
111 E. Maple Ave.
Independence, MO 64050

Automated Bank Draft Authorization

If you want to automate your payments, you can enroll in the Automated Bank Draft Authorization program. This program allows your utility bill to be paid automatically from your checking account by your bank on the day your payment is due. To enroll, complete the Automated Bank Draft Authorization form and return it to the City of Independence Utilities Customer Service Office.

Assistance Programs

If you are having trouble paying your utility bill, the City of Independence offers several assistance programs. You can contact the Utilities Customer Service Office for more information.

Payment Assistance Programs

The City of Independence offers several payment assistance programs to help residents who are struggling to pay their utility bills. These programs include:

• Budget Billing: This program allows you to spread your utility payments out over a 12-month period to make it easier to budget for your expenses.
• Low-Income Home Energy Assistance Program (LIHEAP): This program provides financial assistance to help low-income households pay for home energy costs, such as heating and cooling.
• Weatherization Assistance Program: This program provides financial assistance to help low-income households make energy-efficient improvements to their homes.

Conclusion

Paying your Independence Utilities bill is easy and convenient with the various payment options available. Whether you prefer to pay online, by phone, by mail, or in person, there is a payment method that will work for you. If you are having trouble paying your bill, the City of Independence also offers several assistance programs to help.

FAQs

1. Can I pay my utility bill online?
   Yes, you can pay your utility bill online using the Utilities Online service.
2. Can I pay my utility bill over the phone?
   Yes, you can pay your utility bill over the phone using the Interactive Telephone Service.
3. Can I pay my utility bill by mail?
   Yes, you can pay your utility bill by mail using a check or money order.
4. Can I pay my utility bill in person?
   Yes, you can pay your utility bill in person at the Utility Customer Service Center or City Hall.
5. Is there a fee for using the Automated Bank Draft Authorization program?
   No, there is no fee for using the Automated Bank Draft Authorization program.
6. How do I enroll in the Automated Bank Draft Authorization program?
   Complete the Automated Bank Draft Authorization form and