Paying Your Water Bill in Gwinnett County: A Comprehensive Guide

As a resident of Gwinnett County, paying your water bill is an essential part of maintaining your home and ensuring that you have access to clean water. Fortunately, the county offers several convenient ways to pay your bill, making it easy to stay on top of your payments. In this guide, we will explore the different methods for paying your water bill in Gwinnett County, including online and phone payments, automatic drafts, and mail-in payments.

Online Payments

The fastest and most convenient way to pay your water bill in Gwinnett County is through the county’s online payment system. To make a payment, simply visit the county’s website at www.gwinnettcounty.com/departments/water/paymybill. From there, you can log in to your account using your username and password. If you don’t have an account, you can create one quickly and easily using your account number and meter number, which can be found on your water bill.

Once you are logged in, you can view your bill and make a payment using a Visa, MasterCard, or Discover card. You can also set up automatic payments, which will draft your payment from your bank account or credit card each month on the due date.

Phone Payments

If you prefer to pay your water bill over the phone, you can call the county’s customer care center at 678-376-6800. Follow the voice prompts to make a payment using your Visa, MasterCard, or Discover card. Payments made with the automated system can take 24 to 48 hours to post to your account.

You can also speak with a customer care representative to assist you in processing your payment information with your American Express, Visa, MasterCard, or Discover card. The customer care center is available from 8:00 am to 5:00 pm Monday through Friday, excluding holidays.

Mail-in Payments

If you prefer to pay your water bill by mail, you can send a check or money order along with your payment coupon to the county’s remittance address:

Gwinnett Water Resources
P.O. Box 105023
Atlanta, GA 30348-5023

Please allow up to 3 business days for mailing and processing time. To ensure proper posting of your payment, please include your payment coupon along with your check and write your account number on your check.

Third-Party Payment Service

Gwinnett County also offers a third-party payment service that allows you to pay your water bill using a credit or debit card. This service is available 24/7 and can be accessed by visiting the county’s website or by calling 1-844-836-7244. There is a convenience fee associated with this service, and you will need your account number and meter number to make a payment.

Tips and Reminders

• Make sure to pay your water bill on time to avoid late fees and penalties.
• If you are having trouble paying your water bill, consider setting up automatic payments to ensure that your bill is paid on time.
• Keep your account information up to date to ensure that your payments are processed correctly.
• If you have any questions or concerns about your water bill, contact the county’s customer care center for assistance.

Conclusion

Paying your water bill in Gwinnett County is easy and convenient, with several payment methods available to suit your needs. Whether you prefer to pay online, over the phone, by mail, or through a third-party service, the county has you covered. Remember to pay your bill on time and keep your account information up to date to avoid any issues. If you have any questions or concerns, don’t hesitate to contact the county’s customer care center for assistance.