Dekalb County Water Bill Pay

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Questions About Your Bill? Please call (404) 378-4475.

Payment Information

DeKalb County Water Bill Payments

Payment Information | DeKalb County GA

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Water Bill Payments | DeKalb County GA

You can pay your water bill online, by phone, or in person.

Online Payment

  • To make an online payment, visit the DeKalb County Water Bill Payment portal.
  • You will need your account number and the last four digits of your social security number or email address associated with your account.
  • Payment options include Visa, MasterCard, Discover, and e-checks.
  • A convenience fee will be applied to your payment.

Phone Payment

  • To make a phone payment, call (844) 836-9257.
  • You will need your account number and the last four digits of your social security number or email address associated with your account.
  • Payment options include Visa, MasterCard, Discover, and e-checks.
  • A convenience fee will be applied to your payment.

In-Person Payment

  • To make an in-person payment, visit one of the following locations:
    • DeKalb County Water Department, 1300 Commerce Drive, Decatur, GA 30030
    • DeKalb County Government Center, 330 West Ponce de Leon Avenue, Decatur, GA 30030
  • You will need your account number and the last four digits of your social security number or email address associated with your account.
  • Payment options include cash, check, money order, Visa, MasterCard, Discover, and e-checks.
  • A convenience fee will be applied to your payment.

Important Notes

  • Payments made after 5:00 PM will be processed the next business day.
  • Payments made on weekends or holidays will be processed the next business day.
  • A $25.00 fee will be charged for any returned checks.
  • A $10.00 fee will be charged for any card transactions that are declined.

Contact Us

For questions or concerns about your water bill or payment, please contact the DeKalb County Water Department at (404) 371-2000 or [email protected].

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FAQ

How do I dispute a water bill in DeKalb County GA?

If you have questions or concerns about your water bill, please call 404-378-4475. To dispute your bill, please call 404-371-3000. Click for more information on Water Billing.

Is DeKalb County water billing monthly?

*Note: Most residential and low consumption users are on a bi-monthly meter reading and billing cycle. This consists primarily of meters 2″ and under and constitutes approximately 99% of all meters in the water system.

What is the DeKalb County water Assistance Program?

The DeKalb Water Program (DWP) is available to all income eligible households in DeKalb County who rent and receive water utilities through DeKalb County Government. This program offers a rate reduction assistance for past-due balances once per program year.

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Water Bill Payments

Questions About Your Bill? Please call (404) 378-4475.

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