Paying Your CFPUA Bill Online: A Step-by-Step Guide

Introduction

Paying your Cape Fear Public Utility Authority (CFPUA) bill online has never been easier. With the convenience of the internet, you can now pay your bill from the comfort of your own home, 24/7. In this guide, we will walk you through the process of paying your CFPUA bill online, including how to set up automatic bank drafts and understanding your bill.

Paying Online

To pay your CFPUA bill online, follow these simple steps:

1. Go to the CFPUA website at www.cfpua.org.
2. Click on the “Pay Online” tab located at the top of the page.
3. Enter your CFPUA account number, which can be found on your bill.
4. Select the payment method you prefer:
   • One-time payment: QuickPay
   • Recurring payments: Customer Self-Service portal
5. Follow the prompts to complete your payment.

One-time Payments (QuickPay)

If you choose to make a one-time payment, you will need to enter your CFPUA account number and the payment amount. You can pay using your Mastercard, Visa, or checking account. There is no fee for using this service.

Recurring Payments (Customer Self-Service portal)

To set up recurring payments, you will need to register for an online account. Once registered, you can set up automatic bank drafts, review your bill 24/7, and make payments online. To set up automatic bank drafts, submit the Bank Draft Authorization Form, or visit one of CFPUA’s payment centers located at 235 Government Center Drive or 305 Chestnut Street, between 8 a.m. and 5 p.m., Monday through Friday.

Understanding Your Bill

Before making a payment, it’s essential to understand your bill. CFPUA provides a detailed breakdown of your bill, including the due date, payment amount, and any late fees or penalties. You can also view your bill online, and sign up for paperless billing to receive an email notification when your bill is due.

Other Payment Options

In addition to online payments, CFPUA offers other convenient payment options:

1. Automatic Bank Draft Services: Set up automatic bank drafts to have your payment deducted from your bank account.
2. Debit or Credit Card Payments: Make a credit card payment by contacting Customer Service at 910-332-6550 or visiting one of CFPUA’s payment centers.
3. Cash or Check Payment: Visit one of CFPUA’s payment centers to pay by cash or check.

WARNING: THIRD-PARTY PAYMENT SERVICES

Please note that CFPUA is not affiliated or partnered with any third-party bill payment services, such as Doxo or Mint. Payments made through third-party companies will not post to your account until the funds are received by CFPUA, which may result in late fees and/or possible disconnection/restriction of services due to non-payment. We have no control over how third-party companies handle payments, and most will charge an additional convenience fee.

Conclusion

Paying your CFPUA bill online is a quick and easy process. By following the steps outlined above, you can make a one-time payment or set up recurring payments online. If you have any questions or concerns, you can contact CFPUA’s Customer Service at 910-332-6550. Remember, it’s essential to understand your bill and the various payment options available to avoid any late fees or penalties.