Register for My Account and then sign in to view your bill and payment history, choose how and when to pay, track your energy usage and manage your account.Start, Stop & Move · Paperless Billing · Forgot Username · Duke Energy Sustainable
Sign In to My Account
If you’re a Duke Energy customer looking to pay your bill, you’re in the right place. In this guide, we’ll take you through the process of logging in and making a payment using the Duke Energy website. We’ll also provide you with some additional information on payment options and helpful resources.
Logging in to My Account
To start, you’ll need to log in to your Duke Energy My Account. You can do this by visiting the Duke Energy Sign In page.
Once you’re on the sign-in page, you’ll need to enter your email address or username and password. If you’ve forgotten your username or password, you can click on the “Forgot Username” or “Forgot Password” links to reset them.
After you’ve successfully logged in, you’ll be taken to your My Account dashboard. From here, you can navigate to the “Billing & Payments” section to make a payment.
Making a Payment
To make a payment, click on the “Pay Bill” button in the “Billing & Payments” section of your My Account dashboard. You’ll be taken to the Duke Energy Pay Bill page.
On the Pay Bill page, you’ll need to select how you want to pay your bill. You can choose from the following options:
- Pay online using a credit or debit card
- Pay by phone using our automated phone system
- Pay by mail using a check or money order
- Pay in person at a participating payment location
If you choose to pay online, you’ll need to enter your payment information and confirm your payment. You’ll also have the option to set up automatic payments for future bills.
If you choose to pay by phone, you can call Duke Energy’s automated phone system at 800.777.9898. You’ll need to have your account number handy to make a payment.
If you choose to pay by mail, you can send a check or money order to the following address:
Duke Energy
P.O. Box 1094
Charlotte, NC 28201-1094
Make sure to include your account number on the check or money order.
If you choose to pay in person, you can use Duke Energy’s map tool to find a participating payment location near you. You’ll need to have your account number handy to make a payment.
Additional Features and Resources
In addition to paying your bill, you can also view your billing history and much more using the Duke Energy app. You can download the app on the App Store or Google Play, or text “DUKE” to 578-02 for a download link.
Duke Energy also offers several additional features to help you manage your account and save money. These include:
- Paperless Billing: Sign up to receive a secure PDF bill each month instead of a paper bill.
- Pick Your Due Date: Choose the date your bill is due if you have a smart meter.
- Budget Billing: Make managing your budget easier with predictable monthly payments.
- Prepaid Advantage: Prepay for your power in smaller amounts when and how you choose.
To learn more about these features, visit the Duke Energy website or contact customer service.
Conclusion
Paying your Duke Energy bill is easy and convenient. By following the steps outlined in this guide, you can log in to your My Account and make a payment online, by phone, by mail, or in person. Don’t forget to take advantage of Duke Energy’s additional features and resources to help you manage your account and save money.
Other Resources :
Register for My Account and then sign in to view your bill and payment history, choose how and when to pay, track your energy usage and manage your account.