Paying Your PG&E Bill: A Step-by-Step Guide

As a PG&E customer, paying your bill is easy and convenient. This guide will walk you through the steps to pay your bill online, by phone, or in person. You’ll also learn about payment options, understanding your bill, and finding financial assistance.

Paying Your Bill Online

The fastest and easiest way to pay your PG&E bill is online. Simply visit www.pge.com/en/account/billing-and-assistance/pay-my-bill.html and follow these steps:

1. Sign in to your PG&E account using your username and password.
2. Click on the “Pay My Bill” button.
3. Select the payment method you prefer: bank account, credit/debit card, or PG&E gift card.
4. Enter the amount you want to pay and confirm.
5. Review your payment information and submit.

Paying Your Bill by Phone

If you prefer to pay your bill by phone, call PG&E’s Customer Service Center at 1-800-743-5000. Have your account number and payment information ready. Follow these steps:

1. Press 1 for English or 2 for Spanish.
2. Press 1 to pay your bill.
3. Enter your account number.
4. Follow the prompts to enter your payment information.
5. Confirm your payment.

Paying Your Bill in Person

You can also pay your bill in person at a PG&E payment location near you. Find a list of locations at www.pge.com/en/account/billing-and-assistance/pay-my-bill.html. Follow these steps:

1. Find a payment location near you.
2. Bring your bill and payment information.
3. Present your bill and payment to the customer service representative.
4. Receive a receipt for your payment.

Understanding Your Bill

Before you pay your bill, it’s important to understand what you’re paying for. Here are some key things to know:

1. Billing cycle: PG&E bills are issued monthly, and your payment is due 21 days after the billing date.
2. Charges: Your bill includes charges for electricity, gas, and any additional services you may have, such as lighting or water.
3. Payment options: You can choose to pay your bill automatically, by phone, online, or in person.
4. Assistance programs: PG&E offers programs to help customers who are struggling to pay their bills, such as the CARE program.

Financial Assistance

If you’re having trouble paying your PG&E bill, there are programs available to help. Here are some options:

1. CARE program: The California Alternative Rates for Energy (CARE) program provides a discount on your energy bill.
2. Energy assistance: PG&E offers energy assistance programs to help low-income families and individuals pay their energy bills.
3. Medical Baseline Allowance: If you have a medical condition that requires increased energy usage, you may be eligible for a discount.
4. Bill payment assistance: PG&E offers bill payment assistance to customers who are struggling to pay their bills.

Conclusion

Paying your PG&E bill is easy and convenient, whether you choose to do it online, by phone, or in person. Remember to understand your bill and explore financial assistance programs if you need help paying your bill. If you have any questions or concerns, contact PG&E’s Customer Service Center at 1-800-743-5000.